Job Description

Job Purpose

The role supports Accounts Receivable activities, including management of customer outstanding balances, follow-up on open receivables, and resolution of payment-related issues. It ensures accurate financial records and contributes to timely cash collection.

The position also participates in process improvements and supports operational initiatives within the Collections function.

Key Responsibilities

• Responsible for delivering high quality services to key customers (who include Customers, Suppliers, Employees, Executives, Regulatory Bodies, etc.)
• Ensures that CCEP policies are adhered to (e.g. approvals, financial guidelines, etc.)
• Ensures that the collection of debt is actioned on a daily basis by using variety of communication channels
• Ensures the accuracy of collection records including maintenance of the relevant ledgers and applies debt collections strategy as appropriate
• Ensures that cash collection period end closing procedures are completed efficiently, accurately and in a timely manner
• Monitors and forecasts incoming and outgoing customer payments on a regular basis
• Ensures Collections procedures are updated and completed efficiently, accurately and in a timely manner
• Ensures that any supporting documentation are provided to customers as requested
• Ensures all follow up issues on Collections are managed accordingly to the given timelines.
• Provides support and advice on Collections processes where required
• Proactively improves the quality of end-to-end processes through identification and resolution of issues and continuous improvement

Key Stakeholders

Internal: SSC Service Lines, BU Finance Teams, local Finance Business Partner

External: CCEP customers, suppliers

Experience required

• Experience in a multinational organization and/or Shared Services environment with a good business acumen
• A good understanding of wider Customer to Cash area processes
• Ability to assess a problem and escalate it to the appropriate level
• Good Excel skills. ERP experience desirable, preferably SAP
• Strong customer service orientation

Language Capability & expert level

• Fluent in English and German

Education & Qualifications required

• Bachelor’s Degree in finance or similar

Capability required & Expert level

• Analytical Thinking - Foundational

• Relationship Management - Foundational

• Collaborative Influencing - Foundational

• Finance Operations and Accounting - Foundational

• Process Excellence - Foundational

• System Literacy – Intermediate

Behavioural Capabilities

• Excellent communication & interpersonal skills
• Time management, planning and organization
• Drives performance, efficiency and effectiveness
• Strong focus on providing the highest level of customer service