You partner closely with the Client Engagement Strategy Manager to bring to life a best‑in‑class Fashion Digital Roadmap for Hong Kong and Macau. With a strong focus on client‑facing touchpoints and clienteling tools, you act as a digital orchestrator - bridging strategy, technology, and retail execution.
Your mission is to ensure digital platforms, tools, and programmes seamlessly support Chanel’s client‑centric ambition, while continuously challenging the status quo to elevate the digital client experience beyond market standards.
What Impact You Can Create at Chanel:
In this role, you shape how digital innovation enhances the Chanel client journey across physical and digital moments. Acting as product owner for local client digital solutions, you drive their rollout, adoption, and ongoing optimization in line with business objectives and client vision.
By translating strategic roadmaps into actionable digital initiatives, you enable consistent, elevated experiences for clients while empowering boutique teams with intuitive, effective tools. Through data analysis, KPI monitoring, and user feedback, you contribute insights that refine client journeys, strengthen engagement strategies, and support continuous improvement. Your work directly influences how Chanel sets new benchmarks for digital luxury experiences in the Hong Kong and Macau market.
You Are Energized By
Orchestrating complex digital projects from concept to execution, working across multiple stakeholders
Enhancing omnichannel and clienteling experiences that truly add value for clients and retail teams
Driving adoption and change through clear communication, structured training, and hands‑on support
Combining creativity with rigor—using data, feedback, and technology to refine client experiences
Working at the intersection of luxury, retail, and digital innovation in a fast‑evolving environment
What you will bring:
You bring solid experience in digital programme or project management, ideally within luxury retail, client engagement, or omnichannel environments. You are comfortable navigating mobile and web platforms, app ecosystems (iOS/Android), and clienteling solutions, with hands‑on exposure to Salesforce and related tools a strong advantage.
With a collaborative mindset and strong stakeholder management skills, you can bridge boutiques, technical partners, regional teams, and vendors to ensure smooth project delivery. Analytical, detail‑oriented, and proactive, you are energized by change and committed to enabling teams through thoughtful training, clear processes, and practical solutions. Most importantly, you share Chanel’s passion for client experience excellence and continuous elevation.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
