We are seeking an experienced and service-driven Assistant Chief Concierge to support the Chief Concierge in leading a dedicated Concierge team and ensuring the highest levels of personalized service for our guests. The ideal candidate is well-connected, resourceful, and committed to curating memorable guest experiences with attention to detail, discretion, and a warm luxury approach.
Assist the Chief Concierge in managing daily Concierge operations, ensuring efficient and personalized guest assistance at all times.
Supervise, train, and motivate the Concierge and Bell teams to uphold the hotel’s luxury service standards.
Respond promptly and professionally to guest inquiries, requests, and concerns—both in person and digitally.
Organize and recommend transportation, dining reservations, event tickets, local tours, shopping, and bespoke experiences.
Maintain strong relationships with local service providers and vendors to secure exclusive guest offerings.
Ensure all guest profiles and preferences are updated to enhance future experiences.
Handle VIP arrivals, departures, and special occasions with the utmost attention and care.
Oversee delivery of mail, packages, messages, and luggage handling, ensuring accuracy and timeliness.
Ensure a smooth flow of communication with Front Office, Housekeeping, F&B, and other departments.
Support the Chief Concierge with scheduling, administrative duties, and service quality initiatives.
Previous experience as Senior Concierge or Assistant Chief Concierge in a luxury hospitality environment.
Fluent English (mandatory). Additional languages preferred: Russian, French, Spanish, Italian, Arabic
Strong knowledge of the local area, cultural attractions, restaurants, and events.
Excellent interpersonal and communication skills, with a warm and professional demeanor.
Detail-oriented, well-organized, and able to multitask in a fast-paced environment.
Proficiency in English; additional languages in Russian, French, Spanish, Italian are highly advantageous.
Opera PMS or similar system knowledge preferred.
Les Clefs d’Or membership or affiliation is a strong advantage.
Reminiscent of a 16th century Italian Palace, Palazzo Versace Dubai is a Neoclassical masterpiece with subtle traces of Arabian architecture. Featuring a striking entrance, high ceilings, landscaped gardens, and a range of well-crafted Italian furnishings, the hotel is truly symbolic of the Versace lifestyle.
Set in the heart of the Culture Village, less than 15 minutes away from Dubai International Airport and 8 minutes away from Burj Khalifa and Downtown Dubai, Palazzo Versace Dubai is conveniently located along the shores of the historic Dubai Creek. On arrival one is welcomed by the striking ‘Pietra di Fiume’ design of the iconic Medusa and Greek décor. A walk through the 5-star hotel’s public spaces reveals several exclusive designs and fabrics from Versace, while the lagoon pools and reflection ponds complement the serenity of the lush gardens that surround the hotel – a true luxury retreat for leisure travellers.
Every single piece of furniture and fabric that adorns the hotel’s 215 hotel rooms and suites, and 169 residences, is designed and tailor-made by Versace exclusively for the Palazzo Versace Hotel in Dubai. Each of the hotel’s 8 restaurants and bars is designed to have an al fresco terrace to reflect the heritage of Palazzos, where the internal court was the informal space to meet, dine and enjoy the weather. The three outdoor pools are decorated with mosaic tiles and surrounded by palm trees and flowers. The beautifully landscaped gardens and unobstructed views of the Dubai Creek and skyline, make this luxury hotel an ideal venue for weddings and social events in Dubai.
