Job Description

AUTHENTICALLY YOU

Explore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

Now open and redefining luxury lifestyle hospitality in the heart of Darling Harbour, W Sydney is seeking a dynamic and polished Assistant Chief Concierge to join our team and elevate the guest journey from arrival to departure. Reporting to the Chief Concierge this integral role provides a high level of local expertise and presents an amazing opportunity to play a key role in the world’s largest W Hotel, with 588 rooms, suites and studios.

This role is all about connection, leadership, and creating the unmistakable W energy. You will be a key contributor to shaping guest experiences and setting new benchmarks in service excellence.

If you love showcasing the best of Sydney, thrive on creating meaningful guest interactions, and bring confidence and charisma to everything you do, we want to hear from you.

• Lead, mentor, and inspire Concierge and Wheels talent to deliver elevated and intuitive guest service.
• Oversee valet parking, driveway flow, luggage services, rooming, and guest transportation.
• Manage VIP guest experiences and ensure smooth execution of Marriott Bonvoy elite services.
• Coordinate group arrivals, special requests, and major events happening within the hotel and across Sydney.
• Collaborate with hotel leadership to continuously enhance service, efficiency, and guest satisfaction.
• Act as the hotel’s local expert—curating bespoke recommendations that reflect Sydney’s culture, dining, nightlife, and hidden gems.
• Maintain a professional, stylish, and W‑brand‑aligned presence at all times.

ABOUT YOU

• Proven luxury or lifestyle hotel experience in a similar leadership role
• Strong communication and organisational skills
• Ability to inspire teams and create a supportive, high‑performance culture
• Deep understanding of Sydney’s events, districts, and experiences
• Passion for personalised service and exceeding guest expectations
• A full NSW Driver’s Licence (required)

BENEFITS

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Enjoy your birthday off with birthday leave
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws