Job Description

About Sage Health

We believe all seniors regardless of means deserve concierge primary care & wellness, without the concierge fees. They’ve earned it.

Sage Health builds enriching neighborhood health centers that are easy to access, provide or arrange for all of our patients’ healthcare needs, and partner with Medicare Advantage plans that fully cover primary care. Unlike other physician practices, a Sage Health physician has a patient panel of 400 or less, and we collaborate with the best outcomes-oriented specialists and hospitals in each market. Because we are not a fee-for-service provider and manage patients within a global capitation budget provided by Medicare Advantage plans, our only concern and motivation is to keep our seniors healthy.

Sage Health is a destination for the best risk provider talent in the country who are building the new standard-bearing senior model for the United States.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, citizenship or immigration status, or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring an accommodation to complete the application and/or interview process should contact team@sage.health.

About the role

POSITION SUMMARY

The Assistant Center Manager manages the day-to-day workflow of the front office and clinical staff areas to ensure efficient delivery of high-quality clinical care and operational excellence for patients. Responsibilities include providing coverage in the Center Manager's absence, clinical range, and support as a medical assistant. Demonstrates competency and skills to serve a diverse geriatric population.

What you'll do

PRIMARY RESPONSIBILITIES:

• Manages the center’s day-to-day operations in the absence of the Center Manager
• Provides clinical support in the absence of the Medical Assistant or on high-volume days.
• Ensure patient information remains secure and confidential.
• Maintains a safe, secure, and healthy work environment by following Sage Health policy and procedures and complying with legal regulations.
• Maintain calendar-recording staff-leave dates to monitor for adequate coverage and request additional support from the Market Clinical Manager as needed.
• Monitor the daily performance of clinical team members to ensure duties are completed accurately, efficiently, and timely. Monitor and control overtime.
• Collaborates with Market Clinical Manager, Center Manager, and Human Resources regarding employee-related matters.
• Partners with the Market Clinical Manager, Center Primary Care Physician, and Center Manager in interviewing and selecting clinical staff, i.e., Medical assistants echo tech.
• Assist medical assistants, technicians, and providers with maintaining patient flow to ensure patients are seen timely and efficiently.
• Assist medical assistants, nurses, and providers as needed by returning patient calls and completing provider orders such as medication refills, scheduling referral and specialist appointments, performing venipunctures and finger sticks, injections, completing laboratory forms, and performing other tests such as a urinalysis, strep test, EKG, vision screening, pulse oximetry, etc.
• Serve as a backup medical assistant due to staffing needs, including vacations, illnesses, lunches, etc.
• Conduct clinic staff meetings in the absence of the Center Manager
• Attend clinical meetings and relay pertinent information to clinical team members timely.
• Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
• Promote a positive work environment where team members willingly serve each other.
• Interview patients, record information in patient's charts, and prepare treatment rooms to examine patients.
• Assists MD/clinician with exams/procedures.
• Supports the clinical team in providing concierge-level care coordination to patients.
• Measures patient vital signs (weight, height, blood pressure, pulse, respirations, temperature).
• Maintain excellent communication and effective working relationships with patients, providers, clinical and clerical team members, i.e., care coordinators, community outreach specialists, patient experience associates, etc.
• Assist primary care physicians in executing virtual appointments in patients' homes.
• Ensures patient electronic health records are updated with the most recent medical treatments
• Maintains a state of readiness for health plan audits and local, state, and federal inspections, i.e., CLIA, OSHA, etc.
• Perform other duties as assigned.

Qualifications

REQUIRED QUALIFICATIONS:

• Medical Assistant Certified
• Completion of a Medical Assistant program
• Current Basic Life Support certification
• Medical office experience
• Supervisory or management experience
• Strong clinical assessment skills and experience with chronic disease management
• Experienced working in medically underserved/culturally diverse communities
• Excellent interpersonal, written, and verbal communication skills
• Experience with Microsoft Office Word, Outlook, and Excel.
• Full COVID-19 vaccination (including boosters) is essential to this role. Candidates in states that mandate COVID-19 booster doses must also comply with those state requirements.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in healthcare administration, health services administration, or similar. 
• Managed care experience, i.e., Medicare HMO, D-SNP
• Experience working with electronic health records systems.
• Motivational interviewing
• Bilingual Spanish and English

Physical Requirements

Primary Duty

Percent of Time Performing Duty

Visual Acuity

YES

75-100%

Hearing

YES

75-100%

Standing

YES

75-100%

Walking

YES

75-100%

Lifting/Pulling/Pushing

YES

75-100%

Sitting

NO

0-24%

Reports To: Center Manager

Dotted Line To: Market Clinical Nurse Manager