Job Description

Location: Calvary Cemetery - Los Angeles

Status: Exempt, Full Time

To perform administrative support duties and assist the Cemetery Manager in directing office and grounds activities at an Archdiocesan cemetery.

ESSENTIAL FUNCTIONS

Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.

• Assists the Cemetery Manager in planning, organizing and directing day-to-day operations and activities at an Archdiocesan cemetery.

• Provides administrative support by preparing financial and statistical records and reports.

• Performs the duties of the Cemetery Manager in the Manager's absence.

• Assists in coordinating office and grounds activities to assure efficient and effective operations.

• Trains and provides work direction to office support staff.

• Monitors and analyzes office workflow and makes recommendations to improve efficiency.

• Investigates and resolves operational problems and complaints or refers to Cemetery Manager as appropriate.

• Counsels families and cemetery patrons making pre-need and at-need burial arrangements.

• Provides specialized information concerning cemetery policies and procedures, available product lines, locations and costs.

• Assists cemetery patrons at the counter, on the telephone and in writing.

• Prepares and processes a variety of documents including contracts, invoices, receipts, permits and other forms.

• Calculates and totals purchase price for grave, crypt, memorial, marker, bell-liner and flower vase.

• Receives and counts cash payments and processes for deposit according to established procedures.

• Operates office equipment including typewriter, copier, computer terminal, and calculator.

• Performs related duties as required.

Qualifications

MINIMUM QUALIFICATIONS

Education and Experience

Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:

• High School Diploma or equivalent. Coursework in accounting, business administration or social science. Experience with public relations or customer service.
• Three years of increasingly responsible experience in cemetery office work.
• Bilingual skills in English/Spanish required.

Knowledge, Skills, and Abilities

Knowledge of:

• Basic accounting principles and practices.

• Financial and statistical record-keeping techniques.

• General principles of business administration.

• Cemetery grounds and office activities.

• Interpersonal skills including tact, courtesy and diplomacy.

Skills in:

• Financial and statistical report preparation.

• Providing administrative support to the Cemetery Manager.

• Providing specialized information and assistance to others.

Ability to:

• Assist the Manager of a large cemetery in directing operations and office activities.

• Prepare and maintain financial and statistical records and reports.

• Communicate effectively in written and oral form.

• Serve as Cemetery Manager in the Manager's absence.

• Advise and assist cemetery patrons in making burial arrangements.

• Relate to patrons and families with empathy and concern.

• Train and provide work direction to office support staff.

• Develop and maintain effective working relationships.

• Position requires ability to frequently exert up to 10 pounds of force to move objects and occasionally exert up to 20 pounds.

• Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.

Physical and Environmental Requirements

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Requires ability to frequently lift or move objects 50 pounds or more.
• Sustain frequent movement of the fingers, wrists, hands, and arms.
• Ability to express or exchange information by means of the spoken word.