The Massachusetts Gaming Commission (MGC) seeks to hire an Assistant Casino Regulatory Manager (ACRM) assigned to MGM Springfield located in Springfield, MA. With guidance from the Casino Regulatory Manager, this position will be responsible for the oversight of the day-to-day internal operations of the Gaming Agents Unit at the licensed gaming facility. This will involve the oversight of the Gaming Agent schedules, time reporting concerns, time off requests, and overtime.The ACRM will also review reports and audit materials produced by Gaming Agents, assist with monitoring the progress of established goals and objectives, and collaborate with two other Assistant Casino Regulatory Managers with an eye toward ensuring that division operations remain consistent and equitable across all three Massachusetts casinos. The ACRM will also be responsible for identifying training and educational needs and collaborating with the Casino Regulatory Manager, management, and HR to foster an inclusive and welcoming work environment and to identify areas of concern.
Duties and responsibilities include, but are not limited to, the following
·Meet with Supervising Gaming Agent on a frequent and regular basis to coordinate the assignment, tracking, and review of audits, reports, and operational reviews to be conducted by the Gaming Agent staff.
·Assist in identifying and recommending changes to internal controls, regulations, and rules.
·Oversee the scheduling of Gaming Agents, including time-off requests, holiday schedules, and distribution of overtime to ensure 24/7 coverage at assigned property, alerting the CRM and Division Chief when emergency coverage may be needed.
·Collaborate with Supervising Gaming Agent, the CRM and the Compliance Coordinator to identify the training and educational needs of the Gaming Agent staff and seek or develop programs to cover those needs.
·Collaborate with HR, IT and Legal to coordinate and assist with orientation for new hires and newly promoted Gaming Agents.
·Partner with Supervising Gaming Agents and the CRM in the collection of feedback to be used for annual performance reviews for members of the Gaming Agents team.
·Provide ongoing mentorship and guidance to Gaming Agents and assist in monitoring progress on both individual and team goals and objectives throughout the year.
·Collaborate with ACRMs at other properties to manage the organization of the shared drive to ensure consistent file structure is used at all three MGC gaming offices.
·Develop a framework of stand-up meetings, shift briefs, etc. to create an opportunity for Gaming Agent teams to communicate and share resources across shifts and properties.
·Other administrative duties as requested or assigned by Casino Regulatory Manager and Compliance Coordinator.
Skills & Qualifications
·Excellent organizational skills and attention to detail.
·Proficient with MS Office applications including Outlook and SharePoint, and the aptitude to develop a working knowledge of new applications.
·Ability to develop creative new strategies to position the Gaming Agents team to overcome challenges and to foster a proactive and collaborative working environment.
·Strong leadership skills and the ability to handle complex issues with tact and discretion.
Experience, Education and Training
·High school diploma or equivalent and 5-7 years of experience in process or project management, human resources, gaming, casino oversight, or a related field;
·Experience or exposure to mentoring or sponsoring others, creating workflows, and leading small team meetings;
·Or an equivalent combination of education and experience.
Our BenefitsHybrid work environment; MA State Retirement Plan (pension); tuition remission for yourself and your spouse to MA Community Colleges and State Universities; medical, dental, vision, life, and disability insurance; deferred compensation 457(b) plan; flexible spending for healthcare, daycare, and transportation; 15 vacation days to start, 12 paid holidays, three personal days and 15 sick days per year.
First consideration will be given to applications received within 14 days of the job posting date.
Salary is commensurate with experience.
The successful candidate must pass an extensive background check conducted by the Massachusetts State Police.It includes a full credit check, CORI (Criminal Offender Record Information), fingerprinting, drug test, reference checks, review of IRS Income Tax Transcripts for the last four years, and a Certificate of Good Standing from the Massachusetts Dept. of Revenue (DOR).
The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011) and regulatory oversight of G.L. chapter 23K (casino gaming), chapter 23N (sports wagering), and chapter 128A (horse racing). Under these laws, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor only license, the provision of in-person and digital sports wagering, and the live and simulcasting of horse racing in Massachusetts.
Year after year, the Commonwealth of Massachusetts has continued to pioneer bold legislative actions and programs, some of which have been embraced on a national scale. We are always looking for talented individuals to help us maintain this momentum and improve the services that millions of people depend on every day.
If you’re looking for an innovative work environment where you can really make a difference, check out the job opportunities with the Commonwealth of Massachusetts.
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