Job Description

Primary Details

Time Type: Full timeWorker Type: Employee

Location: Parramatta
Type: Full time hours - 10 month contract
Hybrid working available

The opportunity

We have an exciting opportunity for an Assistant Case Manager to join our CTP team and play a key role in supporting our Case Managers to deliver the best possible experience for our clients. You'll be part of a collaborative and purpose-driven environment, where your work contributes to meaningful outcomes for our customers.

About QBE

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest.

Your new role

• Provide day-to-day administrative support to the team, including processing invoices and reimbursements, uploading reports, and completing data entry tasks.

• Work collaboratively with your team to follow up with and engage key stakeholders, ensuring a seamless claims experience.

• Manage claim lodgements and maintain accurate reporting within internal systems.

• Support both the team and leadership by assisting with tasks as needed to ensure timely and efficient service delivery.

About you

• Driven by a strong desire to support others and continuously grow professionally.

• Experienced in high-volume environments, with the ability to manage competing priorities effectively.

• Committed to collaboration and contributing to a positive, team-focused culture.

• Confident in using a variety of computer systems and quick to adapt to new technologies.

• Demonstrates strong commercial awareness and communicates clearly and professionally, both in writing and verbally.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• Life Leave, supporting the life events we all experience, leaving your annual leave for rest

To learn more about benefits of working with us, click here

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

To keep an eye on future opportunities with QBE through our careers page Careers | QBE Insurance Group, as your background and expertise could be a great fit for other roles down the line. you can sign up for job alerts.

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time ManagementApplication Close Date: 25/05/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.