Job Description

Position Summary

Responsible for the supervision and completion of all aspects of Cage Operation as assigned tasks in a timely and responsible manner. Provide the safeguard of company assets. Serves as a back up to the Cage Supervisor.

Essential Functions

• Supervises all aspects of daily operations of the Cage and Player Services Department in the absence of the Cage and Player Services Supervisor
• Monitors and maintains currency levels and troubleshoots problems in the Kiosk and ATM’s
• Interfaces with Casino Operations and assists with the development of players by communicating with all departments.
• Tracks guest play, extending guest service according to internal controls.
• Ensures that are in compliance with NIGC, Tribal policies, State compact, and Tribal gaming regulations.
• Monitors player tracking, extends guest service, assigns comps according to internal control and guidelines.
• Supports and assists any other functions or areas of responsibility as determined by the Cage.
• Ensures that cage operations are in compliance with Chinook Winds policies and procedures.
• Accesses the player tracking system and makes edits to the system as necessary.
• Queries the player tracking database for specific Marketing/gaming information including guest demographics, comments, and needs.
• Ensures that the Cage team members are in compliance with Chinook Winds policies and procedures.
• Accurately maintains and audits recordable transactions as they apply to Title 31 of the Bank Secrecy Act through compliance software.
• Research and resolve balancing discrepancies in the Main Bank, Employee Windows and Front Line.
• Resolves guest complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies, and procedures.
• Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Assigns duties, responsibilities, and work areas to employees in accordance with work requirements and ensures all policies and procedures are followed.
• Performs personnel actions such as hiring and firing staff, consulting with department management and Human Resources as necessary.
• Develops and maintains a teamwork environment.
• Trains team members in designated areas and monitors progress.
• Completes, monitors, and develops staff through evaluation and development plans.
• Monitors staff performance to ensure Chinook Winds Casino Resort guest service standards are achieved.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

Guest Oriented- Ability to take care of the guests’ needs while following company procedures.

Team Building- Ability to convince a group of people to work toward a goal.

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Multitask- Ability to complete multiple tasks at one time.

Communication Skills- Ability to communicate effectively with others verbally and in writing.

Problem Solving – Ability to find a solution for or deal proactively with work-related problems.

Management Skills - Ability to organize and direct oneself and effectively supervise others.

Decision Making - Ability to make critical decisions while following company procedures.

Education

High School Diploma or GED.

Experience

3 years of experience in Cage Operations.

1 year of supervisory experience preferred.

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook.

10 key proficient.

Certificates & Licenses

Siletz Tribal Gaming License.

Must be able to pass all Title 31 testing.

Other Requirements

Must have good people skills.

Knowledge of the gaming industry, its rules, laws, and regulations governing them including Title 31.

Physical Demands

• Stand Occasionally
• Walk Frequently
• Sit Occasionally
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable
• Crawl Occasionally
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.