Job Description
About This Way Canteen
This Way Canteen sits in the Museum of Sydney forecourt, serving up a daily selection of sandwiches, salads and pastries — plus coffee and juice — ready to eat in or grab and go. We're known for warm hospitality, quality food done simply, and a team that genuinely loves what they do.
The Role
We're looking for an Assistant Manager to support the day-to-day running of This Way Canteen and help lead a team that takes pride in delivering excellent, unpretentious hospitality. You'll work closely with the leadership team across counter operations, team development, and the guest experience.
This is a role for someone who's already found their feet in hospitality leadership and is ready for the next step.
What You'll Be Doing
- Leading service on the floor and setting the standard for the team
- Supporting recruitment, onboarding, and training of counter and kitchen staff
- Managing peak-period flow and pre-service briefings in collaboration with the team
- Overseeing opening and closing procedures
- Handling guest feedback in the moment
- Assisting with rostering, labour management, and daily reporting
- Supporting compliance across food safety and OH&S
- Contributing to a positive team culture that people actually want to be part of
What We're Looking For
- Proven experience in a similar front-of-house leadership role
- Strong communication skills and a natural ability to read the room
- Genuine enthusiasm for food, coffee, and hospitality
- Calm under pressure, solutions-focused, and consistent
- Comfortable managing high-volume grab-and-go periods alongside seated service
- Current RSA certificate
Why Join Us:
- Opportunities for career advancement and skill development
- Employee discounts on food and beverages
- Great tips in addition to salary and benefits
- Working with and learning from some of the industry's best of the best
- A positive and caring culture
- Convenient location in the Museum of Sydney forecourt, close to public transport
