Job Description

Position Summary

The Assistant Branch Manager III (ABM III) plays a critical leadership role in supporting branch operations while driving business growth, deepening member relationships, and contributing to division-level performance. An ABM III oversees daily branch operations by supervising workflows, supporting staff and training, and ensuring accurate execution of all processes.

As an ABM III, you'll provide advanced coaching and mentorship to all staff, strengthening individual and team performance. The Assistant Branch Manager III is instrumental in developing talent, building our leadership-bench strength, and ensuring consistent delivery of service excellence.

This role has expanded responsibility for driving business results by actively promoting sales initiatives, identifying growth opportunities, and enhancing member engagement across all channels. The ABM III partners closely with internal stakeholders and leadership to execute branch and division strategies, contributing to overall financial performance and market presence.

In this role, you'll maintain strict adherence to all policies, procedures, and regulatory requirements while reinforcing a strong risk management and compliance culture, ensuring a well-governed environment and support organizational integrity.

Salary Range

Base Annual Salary Range: $70,600 - $90,825 per year

The posted range reflects the anticipated base pay for this position, with final compensation determined based on experience, skills, and internal equity.

Essential Duties

• Compliance & Risk Management
• Proactively identify, assess, and mitigate operational, financial, and fraud risks.
• Ensure full adherence to regulatory requirements, and internal policies.
• Lead resolution of audit findings, compliance issues, and risk events. Organize and lead task-force teams that will
• Manage internal audits and support external exams by ensuring records and processes are compliant.
• Operations Management
• Serves as a strategic partner to leadership and key stakeholders, executing branch and division strategies that drive financial performance, expand members relationships, and strengthen the organization’s market presence and competitive position.
• Provide oversight of complex transactions, escalations, and operational exceptions.
• Monitor key performance indicators to take proactive action to improve operational and business outcomes
• Drives growth of branch portfolio through strong member relationships and business development efforts.
• Certified notary, medallion, and NMLS registration required. LBE certifications may be assigned.
• Leadership
• Provide advanced coaching, mentoring, and performance management to develop high-performing teams and future leaders. Support succession planning and talent development across division and organization.
• Drive employee engagement, accountability, and a culture of collaboration and member service excellence.
• Influence decision-making by using data, performance trends, and business insights
• Reinforce organizational values, service standards, and leadership expectations.
• Partner with leaders across the organization to align on strategy, influence decisions, and drive coordinated efforts that advances division performance and growth.
• Performs other duties as assigned. In the absence of the Branch Manager, assumes branch manager responsibilities. .

Minimum Qualifications

1. 5+ years of related experience in Retail Banking management.
2. Advanced understanding of branch operations, financial performance drivers, and business strategy execution, connecting branch activities to division and organizational goals.
3. Comprehensive knowledge of credit union products and services with understanding of consumer lending processes and underwriting fundamentals.
4. Notary certified, Medallion, and Licensed Banker within the first 12 months.
5. Ability to influence, motivate, and lead high-performing teams.
6. High school diploma or equivalent.

Overview:

Find your happy place. Hawaii State Federal Credit Union is more than a bank, and not just another credit union. We’re a place where “Always Right By You” isn’t just a tagline to those we serve, but a promise to our employees, who enjoy generous benefits, opportunities for career advancement and a healthy work-life balance. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together. HSFCU offers a dynamic and supportive work environment where employees can enjoy competitive compensation and one of the best benefits packages in the business.

Benefits

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: We've got you covered: full-time employees receive 100% coverage for medical and dental premiums, plus 50% towards covering your family members. Pre-tax deductions for your Flexible Spending Plan can be added on as early as 6 months in.
• Paid Time Off: Enjoy 13 paid holidays each year, plus Election Day and up to 2 full days off for Community Service. Your hard work is rewarded with an increase in PTO accrual with every year you're employed.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions including a 6% match and profit sharing after your first year.
• Transportation Subsidy: We make your daily commute stress-free. Receive 100% bus pass reimbursement or up to $100 subsidy towards parking and Pre-Tax deductions.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.
• Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 15 years.