We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences
Oversee day-to-day branch operations, ensuring smooth and efficient functioning
Ensure strict adherence to bank policies, audit standards, and regulatory requirements
Authorize and verify system inputs for customer transactions and service requests done by subordinates
Manage branch lobby and customer queues to enhance service delivery
Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits
Address and resolve customer complaints within defined turnaround times (TAT)
Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC
proactive,detail-oriented,compliance management,regulatory compliance,audit requirements management,customer service management,operational efficiency,leadership,banking operations knowledge,customer experience delivery,organizational skills,problem-solving,decision-making,risk management,financial acumen,communication skills,interpersonal skills,team management,process improvement,staff management,training and development,resource allocation,strategic planning,reporting and analysis
About Kotak Mahindra Group:
Established in 1985, the Kotak Mahindra Group is one of India’s leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group’s flagship company, received a banking license from the Reserve Bank of India (RBI). With this, KMFL became the first non-banking finance company in India to become a bank – Kotak Mahindra Bank Limited.
The consolidated balance sheet of Kotak Mahindra Group is over 1 lakh crore and the consolidated net worth of the Group stands at 13,943 crore (approx US$ 2.6 billion) as on September 30, 2012.
The Group offers a wide range of financial services that encompass every sphere of life. From commercial banking, to stock broking, mutual funds, life insurance and investment banking, the Group caters to the diverse financial needs of individuals and the corporate sector. The Group has a wide distribution network through branches and franchisees across India, and international offices in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius and Singapore. For more information, please visit the company’s website at https://www.kotak.bank.in/en/home.html
