Job Description

ROLE- ASSISTANT BRANCH MANAGER

LOCATION- FARNHAM

REPORTS TO- BRANCH MANAGER

Job Purpose

At Leightons Opticians and Hearing Care, we pride ourselves on delivering unrivalled customer care to patients and customers, whilst effectively delivering business goals. As an Assistant Manager, you will assist the Branch Manager in upholding professional standards while maximising operational efficiency. You will deputise for the Branch Manager when the Branch Manager is absent.

You will assist the Branch Manager to foster a positive and collaborative environment, adapting your leadership to meet the diverse needs of the team whilst driving continuous improvement in branch performance, and communicating the company vision of lead, educate, empathise, delight.

Leadership

· Support the Branch Manager to build highly successful and motivated teams who consistently excel in the achievement of business goals.

· Collaborate with the team to achieve common goals

· Acts as a role model to others.

· Commits time and effort to create opportunities to develop the capability of others

· Adapts personal style to suit the situation and needs of others.

· Treats all staff as individuals, recognising and valuing diversity.

· Support the Branch Manager to achieve business goals by establishing priorities, actions, milestones and constraints in a logical sequence and checking progress against these plans, taking corrective action

· Maximises the use of available resources and support other branches as and when required to meet business needs

· Support the Branch Manager to monitor the progress of plans and together, ensure that action is taken to resolve delays

· Works cooperatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.

· Ensuring that your own and your team’s mandatory training is maintained.

Clinical Practice

· Provide unrivalled customer care to individual patients and customers.

· Dispensing to patients/customers and tailoring recommendations to help address individual patient’s needs, preferences and risk factors.

· Supporting the clinical team to offer a range of clinical services including, routine and emergency eye care, paediatric eye care, image or scan interpretation and monitoring of stable glaucoma or retinal conditions, dry eye management and myopia management.

· Provide a range of optical appliances including spectacles, sunglasses, safety eyewear, low vision solutions, rigid and soft contact lenses.

· Offer the benefits of Hearing health checks to all customers.

Professionalism and Governance

· Adhere to GOC standards of practice

· Adhere to contractual terms of NHS enhanced services or co-management services with other eye care providers

· Working with the branch teams to resolve any issues as they arise

· Maintain infection prevention and control measures and keep branch, clean and tidy

· Maintain high standards at all times of personal appearance, timekeeping, attendance and respect of company property.

· Working with both the Hearing and Optical teams to deliver unrivalled customer care.

· Operate in line with company policies, procedures and current legislation at all times

Communication

· To support the Branch Manager to deliver presentations, goals, achievements to the wider organisation.

· To support the Branch Manager to brief teams of business goals and expectations including daily huddles, weekly team meetings, 1-2-1 meetings and to deliver area meetings.

· Supporting the business in tracking and monitoring company performance, actively develop and promote strategies within the practice to increase branch performance.

· Communicate and reinforce the company's vision at the branch level.