Job Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution – Branch Network RBW

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 250 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.

We are currently seeking a high caliber professional to join our branch network as Assistant Branch Manager EX (CBB), reporting to Branch Manager.

Principal responsibilities

• Support the Branch Manager on the daily operational management of the branch and conduct regular reviews on operational processes to identify any potential risk issues and/or areas of improvement on process streamlining
• Develop and manage a sales and service team to achieve the business objectives and ensure the sales and service activities fully comply with the Bank’s quality and compliance standard, and external regulations
• Contribute to cost control through effective resources management and cost control initiatives in line with the Bank’s objective and strategies
• Ensure excellent service delivery and efficient operation and embrace customer centricity in daily activities
• Communicate and ensure timely execution of new policies, governance procedures, practices and standards to the team

Requirements

• Secondary education or above
• Over 10 years of retail banking experience, with sound knowledge in banking operations
• Good knowledge of the internal procedures and external guidelines to wealth management products, both investment and insurance
• Good communication, interpersonal and organizing skills
• Strong self-motivation and drive to succeed, with ability to work under pressure
• Embrace changes and be adaptable to volatile and complex environment with a growth mindset
• Customer centric mindset and ability to manage complex interactions effectively
• Able to inspire others to achieve their goals/ambitions in a variety of situations
• Proficiency in both English and Chinese
• Passes in the Insurance Intermediaries Qualifying Examinations/Hong Kong Securities Institute Licensing Examinations
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.
• Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme

You’ll achieve more when you join Hang Seng Bank Limited.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited