A well-established retail healthcare provider is seeking an Assistant Branch Manager to support the Branch Manager in leading and developing a dedicated team. The role focuses on delivering exceptional customer service, driving branch performance, and ensuring high standards of operational and clinical excellence. Acting as a role model, the Assistant Branch Manager will help inspire the team to achieve sales targets while maintaining a strong customer-focused culture.
Support the day-to-day management of branch operations to ensure efficient and smooth service delivery
Motivate and support team members to achieve individual and branch sales targets across optical and hearing products and services
Deliver outstanding customer service, responding to customer needs with professionalism and empathy
Assist with staff training, coaching, and performance management
Oversee stock control, merchandising, and overall branch presentation in line with company standards
Support the coordination of local marketing activities and promotional campaigns
Act as Branch Manager when required, including responsibility for opening and closing the branch
This role would suit a candidate with previous experience in retail or healthcare, ideally within an optical or audiology environment. A strong background in customer service and sales is essential. The successful candidate will demonstrate excellent interpersonal and communication skills, along with the ability to lead, motivate, and support a team. Strong organisational skills, reliability, and the ability to work effectively under pressure are important, as are basic IT skills and familiarity with point-of-sale systems.
Competitive salary with performance-related bonus scheme
Structured training and clear career development opportunities
Staff discounts on optical and hearing products
A supportive, inclusive team environment
28 days’ annual leave including bank holidays (pro-rata)
Generous staff discount scheme
Why BlackSquare?
Established in 2010 and specialising in eye and hearing care recruitment, we combine global reach with local market knowledge to support informed career decisions.
You can apply online or call 01268 928060 for a more in-depth, confidential discussion
"We build amazing teams. We are BlackSquare."
When you have the right people in your business - people with the right skills and motivations, people who are excited and passionate about what they do and why they do it, that’s when awesome things happen.
Specializing in the optical market we help our clients attract, select, retain and develop the best people in the market.
20+ years in optical recruitment, we know Optometrists
226,000+ professionals in our network
Market leader in the UK, trusted by independents, groups and emerging players
Global placements, UK, USA, Caribbean, Europe, South Africa
At BlackSquare Solutions, we combine Local Knowledge with a Global Perspective to give you an edge in a competitive market.
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