Job Description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDSCredit Union, we’re more than a workplace; we’re a team on a mission. As an Assistant Branch Managerat our Deland branch, you’ll be the first step in helping our members live financially free.

Your Role in Our Mission:

• Foster a positive, coaching-focused environment to develop your team and ensure service, lending, and product penetration goals (such as membership and services per household) are consistently met.

• Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions tailored to their needs.

• Open new accounts and provide guidance on FAIRWINDS products and services to both new and existing members, ensuring a comprehensive, one-stop experience.

• Support team members in delivering effective cross-selling and relationship-building strategies that increase member engagement and deepen financial partnerships.

• Address member concerns with professionalism and care, resolving issues quickly while protecting the member relationship.

• Assist in strategic branch planning, including the development of business lending strategies and initiatives to grow member relationships.

• Lead or support key operational areas of the branch, including staffing, hiring, scheduling, training, and conducting performance evaluations.

• Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold all compliance and operational standards.

• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit:

• Proven track record of high performance in a member-facing and/or leadership role.

• A natural coach and mentor; you enjoy developing others, offering feedback, and creating an environment where people thrive.

• Strong knowledge of FAIRWINDSproducts, services, systems, and lending procedures, with confidence in presenting and recommending solutions.

• You demonstrate excellent judgment and decision-making skills, with the ability to handle escalated member concerns effectively and professionally.

• Proven success in sales, service, and relationship-building; you're comfortable coaching others to do the same.

• Highly organized, goal-oriented, and driven by both results and team success.

• Comfortable collaborating with leadership to build strategies and contribute to long-term branch planning.

• Ready and eager to take on a greater leadership role and serve as a right-hand partner to your Branch Manager.

A Culture of Care and Reward:
You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDSCredit Union
At FAIRWINDSCredit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDSWay, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDSis a top workplace where your purpose matters and your growth is supported every step of the way!