Job Description

This position is responsible for assisting the Branch Manager in the day-to-day operations and supervision of the branch keeping within the framework of Farmers & Merchants goals, policies and procedures. Assume full charge of the office during the absence of the Branch Manager. Foster a positive work environment and ensure an overall excellent customer experience in the branch.

Essential Duties:

• Demonstrates product and sales knowledge of all products and services of the bank related to daily job functioning.
• Assist management in the day-to-day operations of the branch, being knowledgeable in all areas to operate the branch in the absence of the manager.
• Implements and helps to develop a branch business plan to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development, and retention goals.
• Makes and services a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
• Develops and grows business and consumer relationships.
• Achieves individual sales and referral goals.
• Oversee training and communications for all security procedures for the Branch.
• This may involve opening accounts and working a teller window when needed.
• Resolve customer problems and assist customers and staff in answering operational questions.
• Maintains regular, reliable attendance

Non-Essential Duties:

• Participates in Bank-sponsored and other community/civic events.
• Performs other duties as assigned.

Supervisory Responsibilities:

Assist management in the cross-training of staff and staff sales development activities. Confer and participate with the branch manager in resolving routine personnel issues.

Other Duties:

This job description is not designed to be an exhaustive list of duties. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required.

Knowledge, Skills, and Abilities

• Knowledge of general retail banking operations preferred.
• Ability to communicate effectively orally and/or in writing.
• Possess effective interpersonal skills.
• Ability to meet sales/referral goals and objectives.
• Ability to work/interact with a diverse group of individuals.
• Proficient organizational skills with ability to function in a flexible work environment.
• Strong problem solving and decision-making skills to effectively resolve customer and employee issues.
• Proficient PC skills to include MS Office software.

Education and/or Experience (Required and Preferred)

Preferred:

• A minimum of two years’ related experience or equivalent combination of education and experience.

Certificates, Licenses, and Registrations:

• Current driver’s license to travel to other bank branch locations and other bank-related travel.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

• Work is primarily performed in an office setting where the noise level is usually moderate.
• This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Hours:

This is a non-exempt position working Monday – Friday, 8:30 a.m. – 5 p.m., and rotational Saturdays with overtime as necessary.

Travel:

Occasional travel primarily within the Bank’s market areas during the business day with occasional out-of-area and overnight travel.