Job Description

Ready to Step Into Leadership and Drive Unforgettable
Customer Experiences?

Do you thrive in fast-paced environments where leadership,
customer experience, and operational excellence come together?
Are you ready to support a Branch Manager in leading high-performing teams
while delivering memorable experiences every single day?

At Travvia, home of JUCY and Star RV,
we’re looking for an Assistant Branch Manager to join our Perth
operations. This is your opportunity to step into a key leadership role where
you’ll help drive performance, culture, and customer centricity across the
branch.

The Destination: Where Leadership Meets Customer
Experience

As Assistant Branch Manager, Perth, you’ll work alongside the
Branch Manager to ensure the branch operates efficiently, profitably, and
always with the customer at the centre of everything we do.

Our purpose is simple:
Placing you in the driver’s seat to create lifelong memories.

Our vision:
Memorable Experiences for Everyone Every Time.

You’ll help create a culture where the team constantly asks: “How much better can it be?”

Your Journey on the Road

Lead & Inspire

• Support recruitment, coaching, and performance development
• Align team goals with business strategy
• Foster a culture of accountability and continuous improvement

Drive Operational Excellence

• Support daily branch operations, fleet management, and
compliance
• Maintain brand and service standards
• Improve systems and streamline processes

Champion Customer Experience

• Lead a customer-first culture
• Monitor feedback and NPS performance
• Resolve escalated issues professionally and efficiently

Support Financial Performance

• Assist in delivering budget and revenue targets
• Identify growth opportunities
• Ensure accurate reporting and cost control

What You’ll Bring to the Trip

Essential:

• Proven experience leading and developing high-performing
teams
• Strong customer service background
• Experience managing performance, change, and operational improvement
• Confident decision-maker with strong conflict resolution skills
• Experience using CRM/reporting systems and basic–intermediate Excel
• Excellent communication and stakeholder management skills

Desirable:

• Fleet, vehicle compliance, or workshop operations
experience
• Business qualification (or similar)

The Leader We’re Looking For

✔ Customer-obsessed and
service-driven
✔ Results-focused with strong planning and
organisational skills
✔ Calm and decisive under pressure
✔ A collaborative team player who values diverse
perspectives
✔ A positive leader who takes ownership and
accountability
✔ Committed to personal and professional growth

Why You’ll Love Rolling With Us

This is a full-time permanent opportunity within a
growing tourism and mobility business operating across Australia and New
Zealand.

When you join Travvia, you’ll be part of a supportive, fun,
and values-driven culture where:

We offer competitive remuneration, career development
opportunities, and the chance to be part of iconic brands creating
unforgettable travel experiences.

Think This Sounds Like Your Next Adventure?

If you’re ready to step into a leadership role where you can
influence culture, drive results, and help create lifelong memories for
customers — we’d love to hear from you.

Hit Apply Now and take the next step in your leadership
journey with Travvia.