Job Description

Lead the Team. Get Out on the Road. Keep Customers Moving.

We’re looking for a friendly, reliable, proactive and customer-focused Assistant Branch Manager to support our day-to-day operations. You will work closely with the Branch Manager to oversee daily workflows and provide supportive leadership to a motivated team.

In this role, you’ll enjoy a mix of essential office administration and on–the-road tasks-delivering and collecting vehicles to ensure every partner and customer receives a seamless, outstanding experience.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day

Care & Passion – to deliver outstanding service the way we’d want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

• Own the road: Take charge of the seamless delivery and collection of vehicles, ensuring every customer gets a "five-star" handover experience.
• Be the right hand: Partner closely with the Branch Manager to keep the team moving and operations running the clockwork.
• Step up and lead: Act as the go-to leader for urgent matters and operational challenges when the manager is away, maintaining seamless branch operations.
• Quality control: Take pride in the fleet by prepping and washing vehicles so they look absolute best for the clients.

What You’ll Bring

• Preferred experience in a similar role or within the automotive industry.
• A full and clean driver’s license, a motorbike license is an advantage but not a necessity.
• Physical ability to wash and prepare vehicles for delivery
• Exceptional customer service skills, with at least one year of experience in a customer service role.
• Ability to work effectively independently and as part of a team.
• Strong problem-solving abilities in a fast-paced environment.
• Excellent organisational and time management skills.
• Experience in the rental, fleet, or vehicle industry (advantageous)

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners

Ready to Apply?

Click Quick Apply and upload:

Your resume

A brief cover letter telling us why this role is a great fit for you

We value diversity and encourage applications from people of all backgrounds.