Job Description

Job Location Mobile Branch - Mobile, AL 36608 Education Level High School Diploma/GED

The Assistant Branch Manager plays a crucial role in supporting the overall operations and growth of the community bank branch. This position involves assisting with the day-to-day branch activities, ensuring excellent customer service, assisting in the management of staff, and helping to meet the financial goals of the bank. The Assistant Branch Manager will work closely with the Branch Manager to maintain a positive and productive work environment while adhering to the bank's policies, regulations, and procedures. In addition, the Assistant Branch Manager will manage the branch operations in the absence of the Branch Manager.

Essential Duties and Responsibilities:

• Oversees the flow of cash and financial instruments in accordance with company policy.
• Assesses risk of all financial transactions executed by organization personnel.
• Collects data to analyze the present and future financial status of the organization.
• Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices.
• Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
• Compiles and reports financial data as required by organization and government regulations.
• Talks to customers to resolve account problems.
• Performs other related duties as assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws in the absence of the Branch Manager. Responsibilities may include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Knowledge/Skills/Abilities:

• Strong written and oral communication.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People - Includes staff in the planning, decision-making, facilitation of process improvement; In the absence of Branch Manager takes responsibility for subordinates' activities; Is available to staff; provides regular performance feedback. Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; continually works to improve supervisory skills.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Competencies:

• Accountability – Willing to claim ownership for results of actions that were executed personally; Meets personal and organizational obligations associated with serving customers and utilizing resources; Performs duties and position without requiring guidance.
• Collaboration – Cooperates with others to establish priorities and develop work plans; Cooperates with team members to complete tasks assigned to the team; Consistently contributes to group discussions and shares information.
• Customer Service – Establishes cooperative working relationships with others internal and external to the organization; Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex problems, questions, or complaints to the appropriate person; Effectively handles situations with moderate degree of tension, conflict and/or distress.
• Decision-Making – Exercises good judgment in situations where there are clear and straightforward answers; Understands when it is appropriate to make decisions independently vs. when it is appropriate to seek advice from higher level; Occasionally seeks guidance from others when faced with adversity.
• Organizational Awareness – Demonstrates general knowledge of the mission and functions of the organization; Demonstrates basic knowledge of and adheres to the organization’s policies, procedures, rules, regulations impacting the organization, and guidelines; Stays current with organizational programs and polices; Understands the company's organizational structure and key departments/functions.
• Self-Management – Sets goals and deadlines together with supervisor; Prioritizes routine work to meet goals and deadlines; Takes on new or additional responsibility for familiar work assignments.

Education:

• Associates Degree preferred.
• High school diploma or GED required.

Experience:

• Minimum of 3 years of experience in banking or financial services, with a preference for at least 1 year of experience in a supervisory or leadership role.

Certifications:

• Completion of any relevant banking certifications is a plus.

Computer Skills:

• Proficient in banking software and Microsoft Office Suite.

Working Conditions:

• Full time position qualifying for benefits, typically Monday through Friday between the hours of 8 am to 5:30 pm.
• Position requires standing and sitting for extended periods, as well as some lifting of office supplies or documents.
• Some travel to other branches may be required.

Why Join Us: At Bryant Bank we are committed to fostering a supportive and inclusive environment. We offer competitive compensation, comprehensive benefits, and opportunities for career growth. As an Assistant Branch Manager, you will have the chance to make a meaningful impact in the community while advancing your career in banking.