Job Description

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

OPERATIONS

• Drive boutique performance, monitor KPIs and propose strategies to improve where needed
• Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)
• Build & follow-up team planning (shifts)
• Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)
• Ensure that retail procedures are respected (selling, customer services, stock management, security…)
• Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement

CLIENT EXPERIENCE & IN-STORE JOURNEY

• Support the Sales team in client engagement, act as an ambassador of the Maison
• Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours
• Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)

TEAM DEVELOPMENT

• Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)
• Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)
• Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)

MAISON IDENTITY & EXPERTISE

• Know the Maison’s products & History
• Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition
• Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)