Job Description

Clé de Peau Beauté, established in Japan in 1982, is a global leader in luxury beauty, celebrated for innovation in skin-cell science. Combining cutting-edge research with exceptional craftsmanship, the skincare, makeup and complexion collections are designed to unlock every client's radiance and elevate the luxury beauty experience.

Cosmax Prestige Brands are Australia’s leading independent importer and distributor of prestige fragrances, skincare, and cosmetics. Over the past three decades Cosmax has built an international reputation for growing successful fragrance and cosmetic brands and products throughout the Australian domestic retail markets.

Together, Cosmax and Clé de Peau Beauté are thrilled to be opening a flagship beauty boutique at Chadstone - Melbourne’s ultimate destination for luxury shopping experiences.

This is a unique opportunity to join us as we introduce our stunning boutique to our discerning clients.

About the Opportunity

An exciting permanent opportunity has become available to join the team as Assistant Boutique Manager (ABM).

As ABM, you will play a pivotal role in establishing and leading Australia's newest Clé de Peau Beauté boutique. You will assist the Boutique Manager in driving sales and service performance, leading and developing a high-performing team, and ensuring every client receives an exceptional luxury experience.

This is a hands-on leadership position where you will combine strong people management with a passion for luxury beauty. You will lead by example on the boutique floor, personally engaging with clients, delivering exceptional service and mentoring the team in high end beauty treatments.

Working within a beautifully designed boutique environment, you will help bring Clé de Peau Beauté's renowned Japanese philosophy of omotenashi to life—anticipating every client's needs and creating personalised, memorable experiences at every interaction.

About You

You must be a passionate individual who is enthusiastic and knowledgeable about the Clé de Peau Beauté brand and its luxurious products. You will possess a strong focus on client service, excellent communication skills, and a friendly, professional demeanour.

You are motivated, eager to engage with customers, committed to creating a welcoming and enjoyable environment, and will contribute to delivering the highest level of service and luxury to your clientele

You also:

• are a capable retail leader who leads by example and has a genuine passion for luxury beauty, providing exceptional client experiences and for developing people
• understand the expectations of luxury retail and take pride in creating an environment where both clients and team members feel valued, supported and inspired.
• are comfortable in undertaking training and trade testing aligned with Clé de Peau Beauté expectations.
• ideally have experience within luxury beauty, cosmetics, premium skincare, designer brands, luxury spas or similar

Your key responsibilities will include:

·Oversee daily boutique operations, ensuring exceptional client experiences and driving sales performance through coaching and developing the team and always leading by example.

• Work with the Boutique Manager to develop and implement strategies to increase sales, recruit new clients, retain existing clients and strengthen the boutique's presence within the market.
• Monitor individual and boutique sales performance, productivity and key performance indicators, identifying opportunities for improvement and growth.
• Ensure exceptional standards of presentation, cleanliness, merchandising and service are consistently maintained and meet Clé de Peau Beauté's standards for presentation, hygiene and client experience.
• Ensure all team members consistently adhere to Clé de Peau Beauté brand standards across client service, selling techniques, merchandising, presentation and promotional activity.
• Resolve customer enquiries, escalations and complaints professionally, escalating matters when required.
• Participate in boutique events, VIP experiences, product launches and brand initiatives.

To be successful in this role you will

• Have previous experience in a retail leadership or 2IC role.
• Ideally have experience within luxury beauty, cosmetics, premium skincare, luxury spa services, designer brands, or luxury retail
• Demonstrate strong commercial acumen, problem solving skills and a proven ability to achieve and exceed sales targets.
• Have exceptional customer service and communication skills, with the ability to build strong and lasting client relationships.
• Demonstrate a genuine passion for luxury beauty, skincare and delivering elevated client experiences and ideally have beauty therapy, makeup, or related qualifications
• Experience performing professional facial treatments or skincare services will be highly regarded.
• Additional language skills, particularly Mandarin, Cantonese or Vietnamese, will be highly regarded.

What We Offer

• Comprehensive luxury brand, product and treatment training
• Attractive salary, and incentive opportunities along with a generous product allocation (after a qualifying period).
• The opportunity to work within a beautifully designed luxury boutique environment.
• A supportive and passionate team environment.

If you have a background in facial treatments, skin therapies or luxury skincare, and are passionate about beauty, people and creating exceptional client experiences, we'd love to hear from you.

Please submit your cover letter and CV outlining your relevant leadership, luxury retail and beauty experience.

Please note: This position does require you to be available to work across all store opening hours including for store events and on weekends and public holidays.

As this is a permanent position, applicants must have full Australian working rights. Applications from candidates requiring short-term visa sponsorship cannot be considered.

No agencies please.