Job Description

• Prepare and process patient bills for inpatient services.

• Receive charge forms from various wards/departments and key in inpatient charges into the system on daily basis.

• Prepare debit note/credit note arising due to differences on final Guarantee Letter received from insurance company.
• Verify patient information, treatment details, and billing documentation

• Ensure charges are accurate entered into HITS system and supported by medical records

• Submit bill with complete documentation to insurance companies or corporate payers to request Final Guarantee Letter.

• Follow up on unpaid or rejected claims and resolve billing discrepancies.

• Respond to patient inquiries regarding bills, charges, and payment arrangements.

• Coordinate with medical staff, finance teams, and insurance providers.

• To ensure all billing process done before submit bill to credit admin clerk for submission. Process takes 3 working days after receiving final Guarantee Letter from insurance.

• Make constant and persistent reminder either written or through telephone are made without delay on refund and excess that need to be collected from patient.

• Ensure the bill is allocated against payment on the same day as the patient is discharged.

• Maintain accurate billing records and update hospital billing systems

• Ensure compliance with hospital policies, payer requirements, and healthcare regulations

• Assist with audits, billing reports, and month-end financial processes

• Filing of bills and supporting documents.
• Any other duties and responsibilities as and when requested by superior and the Management.

Requirements:

Education:

• Minimum secondary school qualification (SPM) or diploma in business administration, finance, or related field

Knowledge and Experiences:

• Prior experience in hospital billing, credit administration, or claims submission is an added advantage

Skills & Competencies:

• Knowledge of hospital billing procedures and medical terminology
• Familiarity with insurance claims and reimbursement processes
• Strong numerical and data entry skills
• Attention to detail and accuracy
• Good communication and customer service skills
• Ability to handle confidential patient information
• Proficiency in hospital information systems and basic office software

Personal attributes

• Detail-oriented and well-organized
• Responsible and trustworthy when handling financial data
• Able to work independently and as part of a team
• Professional and courteous when dealing with patients and insurers