Job Description

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Assistant Bar Manager at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day-to-day

People

• Supervise daily bar operations and ensure service standards are consistently delivered.

• Support workforce planning and assist in creating efficient shift schedules aligned with business levels.

• Conduct pre-shift briefings covering service focus, VIP guests, promotions, and operational updates.

• Coach, mentor, and guide Bar Supervisors and Bar Attendants to improve technical skills and service behaviours.

• Identify training needs and support structured beverage knowledge sessions (cocktails, spirits, wines, tea, coffee, non-alcoholic beverages).

• Ensure that the whole team is trained on The Taste Gallery concept and fully understands Regent F&B philosophy, Regent Brand Culture, and The Regent Diner and Guest Journey concepts.

• Drive a great working environment for teams to thrive - linking up departments to create a sense of one team.

• Promote teamwork and quality service through regular communication and coordination with other departments.

Guest Experience

• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.

• Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

• Regularly communicate with guests to ensure expectations are met.

• Apply beverage expertise to elevate Guest experience where applicable.

• Ensure that Regent F&B philosophy elements are activated in the outlet, through Guest Journey. Encourage your team to actively communicate Regent F&B philosophy to the Guests, promoting distinct culinary experiences, to elevate Guests.

• Ensure all F&B OS&E & FF&E are in the best operational condition and properly stocked, to deliver smooth and enjoyable Guests experience, according to business levels.

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.