Job Description

The Assistant Banquet Operations Manager is responsible for assisting in the management and supervision of all banquet events within the hotel or resort. This includes ensuring smooth operations, excellent guest service, and efficient execution of events such as conferences, weddings, corporate meetings, and other large gatherings. The Assistant Banquet Operations Manager will work closely with other departments to ensure that the banquet events meet the high standards of the hotel or resort, while also managing banquet staff and resources.

Here’s what you’ll do during a typical day:

• Assist in coordinating all banquet events from start to finish, ensuring that all details are accurately executed according to client specifications and hotel standards.
• Liaise with clients, event planners, and other departments to ensure the event's requirements, such as seating arrangements, catering, and audiovisual needs, are met.
• Help in preparing event timelines, staff schedules, and logistics to ensure a seamless operation during the event.
• Oversee and manage banquet staff, including servers, bartenders, setup crew, and coordinators, ensuring high levels of performance, professionalism, and guest service.
• Assist in training and motivating the banquet team to ensure they provide exceptional service during events.
• Ensure that staff follows all safety, hygiene, and operational guidelines while performing their duties during events.
• Ensure that all events are set up and executed to the highest standards of quality, including food presentation, service delivery, and overall event atmosphere.
• Inspect the event venue to ensure it is clean, organized, and ready for the event.
• Supervise the preparation and execution of meals and beverages, ensuring they meet the hotel’s quality standards and are delivered on time.
• Act as the main point of contact for clients during events to address any last-minute requests, concerns, or issues.
• Ensure the smooth and efficient flow of events, minimizing any disruptions and maintaining high levels of guest satisfaction.
• Handle guest complaints and concerns promptly and professionally, ensuring that any issues are resolved to the guest's satisfaction.
• Monitor and manage banquet supplies and equipment, ensuring that everything required for events (e.g., tableware, linens, decorations) is available and in good condition.
• Assist in managing inventory of banquet supplies, ensuring efficient use and minimal waste.
• Work with the Banquet Operations Manager to ensure that all resources, including staff, equipment, and materials, are properly allocated for each event.
• Assist in managing the banquet budget, ensuring events are executed within financial guidelines.
• Help in tracking costs and managing expenditures for events, including staffing, catering, and equipment.
• Work with the Banquet Operations Manager to optimize operational costs without compromising service quality.
• Ensure compliance with all health, safety, and food hygiene regulations during the setup, service, and breakdown of events.
• Ensure that all necessary permits, licenses, and documentation are in place for events as required by local regulations.
• Oversee the safety of guests and staff during events, including fire safety, crowd control, and emergency procedures.
• Participate in post-event evaluations, collecting feedback from clients and guests to identify areas of improvement.
• Work with the Banquet Operations Manager to review operational performance, highlight successes, and address any issues or challenges encountered during events.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.