Job Description

An Assistant Manager is responsible to assist in developing and implementing strategies focused on branch profitability and performance. Additionally, the position is expected to help lead and develop the branch team and is responsible for maximizing branch performance under the guidance of the Banking Center Manager. Consistently gains the confidence and trust of others through honesty, integrity, and authenticity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Leadership

• Assess and coach branch team in conjunction with the Banking Center Manager while providing constructive feedback to increase overall effectiveness and ensure accountability.
  • Expected to conduct regular coaching sessions in addition to BCM coaching.
• Responsible for assisting the BCM in all aspects of branch team regarding employment, training, scheduling, and associate relations.
• Perform as primary liaison for complex, escalated situations.
• Fulfill talent management accountabilities including succession planning, attracting, and retaining top talent, and continuously developing strong bench strength.
• Develop trusting & cooperative working relationships with customers and associates. Maintain a positive working environment by building team morale and providing ongoing recognition.
• Create brand awareness at community, charitable and civic events as a bank ambassador.
• Proactively seek continuing education opportunities to enhance leadership skills.
• Be highly proficient and lead Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.

Performance Management

• Consistent execution support of the Community Bank playbook to ensure overall success of the branch.
• Foster and drive activities leading to opportunities for consumer loan growth.
• Work with staff to foster true needs-based customer conversations through Relationship Builder coaching and observations.
• Develop and maintain a mature Center of Influence (COI) base of community and business leaders, leveraging them to gain additional business through referrals.
• Develop and maintain partnerships with internal line of business leaders.
• Compile data and prepare various branch reports and other management reports as assigned.
• Able to balance business needs with customer requests while managing potential risk to the bank.

Operations

• Partnership with BSA to ensure branch adherence to AML/BSA requirements (Customer Identification Program, Account Opening Customer Due Diligence, ongoing profiling requirements, Enhanced Due Diligence, OFAC, Suspect Activity Form, etc.), operational procedures, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements; communicate any updates to associates.
• Practices ethical sales behaviors in accordance with the Associate Code of Conduct and Sales Practices Policy, acting in the best interest of the customer when offering additional products and services.
• Ensure all safety and security procedures are followed. Serves as the primary branch security contact and business continuity leader.
• Function in any capacity within the branch as needed up to and including Teller, Client Advisor and Branch Support Coordinator roles.
• Assist customers with notary, signature guarantee and or medallion.
• Responsible for KYC Memo and RFI accountabilities.
• Adheres to Seacoast Bank’s Code of Conduct.

Business Development/Credit Acumen

• Ability to source Treasury Management solutions and services and small business lending needs.
• Responsible for a comprehensive understanding of all consumer products and services with a strong emphasis on consumer lending.
• Demonstrate an extensive knowledge of small business deposit and working knowledge of lending products and services.

EDUCATION and/or EXPERIENCE:

• High School Diploma or equivalent required.
• College degree or 5+ years in retail sales and/or financial services experience required.
• Proficient in all consumer lending products and maintain an active NMLS registration status.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
• Able to proactively lead, manage, motivate, and coach associates to produce desired results.
• 2+ years Consumer Lending experience required.
• 2+ years Business Development experience preferred.
• 2+ years of previous supervisory experience preferred.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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