Customer Centric Role
Quality Product installation
Tractor Service within Timeline & Quality .
Resolving Customer grievances ( Workshop , Toll free, Social Media & Legal cases)
Product complaints resolution with feedback to Plant HO. thru Field Technical reports.
Ensure Retention of Customers – Under warranty as well as Post warranty.
Conducting field service activities for customers.
Ensure CSI amongst top in the industry.
Warranty control, audit & dispute handling.
Reduce vehicle down time & improve work quality.
Managerial Role
Ensure Dealership is Profitable & Sustainable
Meet Organisational service Business targets like Spares , Lubes, accessories… etc.
Capability building of dealers Manpower on technical skill and system & processes.
Ensures Customer satisfaction among Sales & Dealers to support the function .
Inclusion of Channels to propagate business at Dealership level as well as Organizational level.
- Service Quality audit , Feedbacks , Field trials , Retro- fitments drives etc
AutomobileTractor
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture
4-7 years of Experience
Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService Management
Many Companies. One Mahindra.
Founded in 1945, the Mahindra Group is one of the largest and most admired multinational federations of companies, with 324,000+ employees across 100+ countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. The Group operates in 20+ industries, including renewable energy, agriculture, logistics, hospitality, and real estate, with a turnover of over US $25 billion.
The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.
Learn more about Mahindra on www.mahindra.com
X and Facebook: @MahindraRise
WhatsApp Channel: https://whatsapp.com/channel/0029VbB2EYe7tkjBJ14fH518
For updates subscribe to https://www.mahindra.com/news-room
