Job Description

GENERAL DESCRIPTION

• The Admission and GL Verification to ensure all data patient are correct and follow the PDPA rules and regulation. To ensure all patients are given the best service and to achieve the mission, vision company and also always based on hospital core values.

JOB DESCRIPTION

• Register patients and verify patient information prior admission.
• Verify insurance eligibility and obtain the required Guarantee Letter (GL)/Letter of Undertaking (LOU), where applicable.
• Collect admission deposits and process payments in accordance with hospital policies.
• Coordinate inpatient bed allocation based on patient entitlement and bed availability.
• Provide clear information on admission procedures, hospital policies, estimated charges and required documents.
• Ensure all admission documents, consent forms and supporting documents are complete and accurate.
• Liase with consultants, nursing units, insurers, employers and relevant departments to facilitate a smooth admission process.
• Maintain accurate patient admission records and documentation.
• Handle patient enquiries and resolve admission-related issues professionally.
• Maintain the confidentiality of patient information in compliance with PDPA and hospital policies.
• Ensure admission collections and supporting documents are handled in accordance with hospital financial procedures.
• Support daily Business Office operations, including the admission and discharge process and perform other duties as assigned by the immediate superior.
• To participate actively in any other new service that is introduced by the organization.
• Comply with Company Policies, Health and Safety Policies.
• Ensure conformance to all policies and procedures of ISO 9001:2015, ISO14001:2015, OHSAS 18001:2015, HALAL, Malaysian Hospital Accreditation Standards.
• Ensure adherence to Standard Service Practice (SPP) at all times.
• Ensure adherence to related legal requirement.
• Provide processes that support patients and family rights during care regardless of age, race, language, religion and social status.
• Adopt and practices the Patient Safety Goals as safety improvement measures recommend by World Alliance for Patient Safety (2008).

JOB REQUIREMENTS

Education:

• Minimum: SPM/Diploma

Experience Required:

• Minimum: Preferably 1-2 years relevant working experience

Personal attributes:

• Knowledgeable, flexible, good communication skill, ability to maintain good relationships with all levels of staff, productive, ability to produce accurate and thorough quality of work, resilient/ resourceful under pressure, display confidence, positive thinker, high discipline, cooperative, responsible, reliable, dependable, good leadership, high integrity.