• Reports to a workstation according to schedule (15 minutes early) withhigh standardsof personal appearance and hygiene,withaclean and pressed uniform and name tag. Maintain a high standard of hygiene and sanitation throughout all service areas.

• This is a multi-taskjob performanceIt involves both receptionist& cashieringduties. Cashiering duties are inclusive but not limited to charging and billing,thecollection of money, credit cards, cheques,issuingreceipts, and cash refunds.

• To ensure all “CASH”ishandled tactfully and ensure all CASH collection is kept in a “cash drawer” and locked at all times.

• Tobe responsible forthe shift/cashiers till closing andto maintaintheHIS login password confidential.

• To ensure the CASH and other collection via cheque, credit and debit card, wire transfer slip,etcare dropped into the save box together with the collection report and Finance copy of the original receipt.

• Mustparticipatein shift rotation according totheweekly work schedule as arranged bythesuperior.

• To answer all telephone calls and inquiries promptly without delay.

• Maintain regular and effective communication with other departments in the hospital to ensure smooth operation.

• Register and admit patients into wards/clinics by ensuring all documents are correctlycompletedand the terms & conditions are explained during the admission processes.

• Newborns are registered withoutdelay,ensurethe information is correctly recorded.

• To ensure that all admission forms are filled up correctly and keyed in the Hospital Information System without delay.

• To print the admission form, registration form, and patient label, and perform the bedside admission to the correct ward and/or respective cost center without delay. Make a copy of the patient’s NRIC/passport for medical record safekeeping.

• To ensure the undertaking letter, initial and final guarantee letter, and referral letter are obtained for billing purposes.

• Ensure the hospital charges and consultant fees are entered, captured, and billed correctly into patients’ accounts in the Hospital Information System

• Ensure accuracy and correct self-payingpatient’sbill isproduced for payment and collection purposes.

• Ensure insurance and corporate billing requirements are adhered to at all times.

• To be available to handle and deal appropriately with all patients/next of kin and/or relatives on their inquiries and /or disputesregardingcharging and billing and attend to patients whoare not able tomake payment and inform the Executive/Manager for further action and follow-up

• At all times,maintainstrict confidentiality of any information you may become aware of during your duties whichincludesbut is not limited to hospital confidential documents and information andpatient’sdata.

• To be able to accept and perform any duties that may be requested by the management/as assigned.

Requirements:

Education:

• Minimum SPM

Knowledge andExperiences:

• Minimum2 years relevant experience in a hospitality environment.

• Excellent interpersonal& communicationskills.

• Excellent in both written and verbal (Bahasa Malaysia/English)

• PC Literate-Computer Proficiency

Skills &Competencies:

• Strong communicationand interpersonal skills

• Excellent organizational and time management abilities

• Detail-oriented and ability to multitask effectively

• Problem-solving and conflict resolution skills

• Leadership and supervisory experience

• Proficient in office software and technology 

Special skillsrequired

• A self-starter with initiative andtheability to work independently.

• Effectively interacts at all levels.

• Works beyond normal hours in support of projects or other assignments.

Personal attributes

• High levelof integrity, honesty, trustworthiness, and ability tomaintainconfidentiality.