Job Description

Position

Our centres located in Labenne (40) and Saint-Martin-de-Seignanx (40) are currently looking for an Administrative and Commercial Assistant / Centre Coordinator (M/F) to join us on a permanent contract (CDI) as soon as possible.

Reporting to the Area Manager and working as part of a team of two Hearing Care Professionals, you will contribute to the day-to-day operations of the centre and be responsible for:

• Welcoming our customers and ensuring excellent customer relations;
• Developing the centre's customer base through follow-up calls and customer database management;
• Advising and supporting customers in expressing their needs and maintaining a high-quality relationship;
• Managing and optimizing the centre's schedule;
• Selling accessories, maintenance products and services;
• Providing after-sales service for hearing aids (battery replacement, cleaning and maintenance);
• Managing the administrative aspects of the centre's operations, including invoices, quotations, reimbursements, and related documentation.

Profile

• You have excellent interpersonal skills and previous experience in customer service and/or patient relations.
• You are empathetic, attentive, and able to guide customers towards solutions that meet their needs.
• You are organized, dynamic, and a team player.
• Comfortable with IT tools, you will be required to work with several software applications on a daily basis.

Above all, we are looking for talented individuals who share our values and are committed to providing the best possible experience for our patients and customers: working as a team, building lasting trust, and striving for performance with a positive and committed mindset.

Employment Conditions

• Employment type: Full-time, Permanent contract (CDI);
• Working hours: 35 hours per week, Monday to Friday.

Benefits of Joining Us

• A tailored onboarding programme during which you will be trained on our processes and the specificities of hearing healthcare;
• Competitive compensation including a fixed salary and variable pay;
• A profit-sharing bonus based on company results;
• Company health insurance fully covered by the employer;
• Access to a Social and Economic Committee (CSE) offering discounts with partner companies;
• Career development opportunities and growth prospects.

Recruitment Process

• Review of your CV;
• First remote interview with the Recruitment Team;
• Second interview at one of our Audika centres with an Area Manager.

Audika is committed to diversity and inclusion and considers all applications equally, including those from candidates with disabilities.