Job Description

Locations: OSTRAVA, Czech Republic

Categories: CLAIMS AND ASSISTANCE

Req ID: 27523

Join Us as an Agent at AXA Partners!

Make a real difference every day in a dynamic contact centre role where you’ll support customers during their most critical moments.

Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability—your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths.

This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you.

If you’re looking for meaningful work that will motivate you every day and bring new experiences, don’t hesitate and send us your CV today! Currently we’re looking for a new team member to join our travel assistance team from 1.11.2026, where we help our clients abroad during their trips

What you’ll be doing

• Provide telephone assistance to clients abroad who need medical help or transport arrangements.
• Be part of a stable and friendly team that operates 24/7, 365 days a year – we’re here to help people in need anytime, anywhere.
• Register and manage cases in our internal system, handle the administration of insurance claims, and review documents related to travel insurance.
• Enjoy varied and meaningful work – you’ll be helping people in difficult situations and giving them support when they need it most.
• Use English (and possibly other languages) every day – you’ll communicate with customers from all over the world.

​What you’ll bring:

• Completed secondary education (high school diploma).
• Good command of English (minimum level B2).
• Czech language on native-level speaker
• Strong communication skills, empathy and responsibility.
• Interest in working in an international environment and willingness to work in rotating or irregular shifts.
• Basic computer skills and familiarity with internet browsers.
• Ability to deliver excellent customer service.
• An additional foreign language and experience with phone communication are a plus.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Base salary 30 200 CZK in brutto
• Quarterly bonuses up to 15 % of the gross wage
• 25 days of holiday
• Meal vouchers worth 150 CZK from the first day and restaurants near the company
• Flexible working hours
• Home Office (40 % of the month)
• Smart-working contribution (750 CZK per month)
• Laptop & IT equipment for your home office
• MultiSport/Pluxee Flexi Pass card/ Medicover (500 CZK per month)
• Telemedicine - 24/7 online medical support for you and 5 family members
• Pension insurance (1000 CZK per month)
• Free annual travel insurance for Europe
• Free life insurance
• E-learning coursesGreat location in modern and pleasant offices in Ostrava (Nova Karolina)
• ... and much more (discounts at our partners etc.)

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa

Who we are

​We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)