We are seeking a dedicated and customer-oriented Contact Centre Agent for our client to join their growing team on a full-time basis. This role operates on a 24/7 shift schedule, primarily between 6:00 am and 10:00 pm, and involves coordinating assistance services efficiently and professionally.
Handle incoming calls for assistance services and dispatch support within agreed timeframes
Communicate with the contractor network via phone and email
Manage and respond to online chat requests
Accurately record and document call information in line with standard operating procedures
Perform other contact centre-related duties as required
Proficient in Microsoft Office applications and able to learn new software quickly
Excellent data entry and typing skills
Strong listening, verbal, and written communication skills
Ability to prioritise tasks and work effectively in a dynamic, fast-paced environment
Fluent in both Maltese and English
Knowledge of basic home installations (an asset)
Previous experience in a call centre or customer service environment (an asset)
Shift allowance
Entry performance bonus
Paid breaks and comfort breaks
Towing and Home Assistance benefit
Discounted insurance products
Continuous on-the-job training
After 3 months of employment:
Work-from-home benefit
Upon successful completion of probation:
Birthday leave
Off-peak leave
Full performance bonus
After one year of employment:
Health insurance
Variable salary
Outreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.
All the Partners at Outreach Recruitment have in past, worked closely with several potential clients and have identified a strong need in the quality of PEOPLE in most local industries. We have partnered up with experts in various parts of the world in order to filter well quality PEOPLE that can become part of the Maltese community and workforce.
Outreach Recruitment – The PEOPLE Company has been founded by 4 partners on the specific core values after
several years working apart in various industries on the island of Malta and Internationally.
We commonly share values of INTEGRITY, RESPECT, INTEGRATION & FAIRNESS and we consider them as the pillars of
our PEOPLE Company.
We genuinely and strongly believe that we can be the connection between talented PEOPLE and local business for both to grow in a country that is developing at a very fast rate.
