Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

In this role, you will supervise a team of about 3-4 individuals as you help them manage their workload, answer questions they may have, teach new processes and procedures, drive innovation, and promote a positive and productive working environment. As a leader on this team, you will help to grow and maintain a favorable working relationship with our direct-to-home Sales Representatives.

Primary Responsibilities:

• Time clock, pay changes, and other employee profile adjustments
• Monitor team questions and provide accurate and timely assistance
• Prepare for and hold regular and productive team meetings
• Ownership of projects assigned by leadership
• Motivate, coach, and manage team members to achieve department performance expectations
• Train team in diagnosing and resolving concerns effectively and efficiently
• Handle escalated situations from sales representatives or customers of Vivint
• Maintain a fun, hard-working culture and atmosphere
• Demonstrate the Vivint Missions and Values

Required Skills:

• Microsoft Office – PowerPoint, Teams, Excel, SharePoint
• SuccessFactors (Preferred)
• Salesforce (Preferred)

Required Education/Experience:

• Must be 18 years old
• High school diploma
• Ability to obtain Utah Burglar Alarm DOPL license
• Ability to successfully pass a background check
• Experience leading and managing teams
• Call center experience preferred

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.