Role/Department:

The Product Operating Model, Governance & Control Lead is responsible for defining, implementing, and governing the product operating model across Asset Servicing, in partnership with the COO of Product Management.

The role ensures consistent execution of product management practices, establishes effective governance and control frameworks, and aligns product lifecycle activities with risk, regulatory, and enterprise change requirements.

The key responsibilities of the role include:

Product Operating Model Design & Delivery

• Define, implement, and maintain the Asset Servicing Product Management operating model

• Establish governance forums, decision rights, and execution cadence across Product teams

• Embed the operating model across Segments, Regions, and Product Leads, ensuring clarity of roles and responsibilities

Governance Framework & Oversight

• Establish and lead the product and product expansion governance framework

• Define consistent evaluation criteria, oversight mechanisms, and approval processes for new capabilities and enhancements

• Support rollout and adoption of new product approval and governance processes

Risk, Control & Regulatory Alignment

• Ensure all product lifecycle activities comply with enterprise risk, regulatory, and control requirements

• Act as the primary Product Management contact for Audit, RCSA, and control reviews

• Lead cross-product audit coordination and ensure timely resolution of findings

Enterprise Change & Lifecycle Management

• Act as the Product Management liaison to Enterprise Change Management (ECM)

• Ensure alignment with enterprise policies, standards, and demand management processes

• Document and operationalise the end-to-end product lifecycle across Asset Servicing

Product Expansion & Change Governance

• Enhance governance of product expansion and change activities, including integration with Paragon permit-to-design and approval processes

• Launch and scale the Solutions Partner framework to support product expansion decisions

Stakeholder Alignment & Connectivity

• Re-establish and lead the “Connect the Dots” forum to drive alignment across Product, Sales, and Enablement functions

• Partner with Segment, Region, and Product Leads to ensure consistent execution and alignment across the organisation

The successful candidate will benefit from having:

Leadership Profile

• Strong ability to influence and align across a complex, matrixed organisation

• Highly organised with strong governance and execution discipline

• Ability to balance strategic design with hands-on implementation

Skills / Qualifications:

• Significant experience in financial services, ideally within Asset Servicing or Product Management
• Strong knowledge of product operating models, governance frameworks, and lifecycle management
• Experience working with risk, audit, and regulatory frameworks
• Proven ability to partner across Product, Technology, Operations, and Control functions
• Strong stakeholder management and communication skills
• Experience supporting enterprise change initiatives and governance processes