Job Description

We are recruiting an Asset Servicing Administrator to join our Corporate Actions Processing team. You'll be responsible for the accurate and timely processing of corporate action events across multiple markets and instruments, working alongside a team of administrators to deliver an excellent service to our customers.

Asset Servicing sits within our Custody function and is made up of three teams: Event Capture, Dividends Processing and Corporate Actions Processing. We're looking for a detail-oriented individual with strong analytical skills to ensure all corporate action events are processed accurately. In this role you'll manage your own workload throughout the day, work closely with colleagues to make sure the team's work is completed, and play a key part in safeguarding client assets and minimising operational risk within a regulated environment

What does the job involve?

• Monitor, capture and process mandatory and voluntary corporate action events
• Interpret and validate information received from custodians, vendors and market announcements
• Ensure entitlements are accurately reflected in client accounts and systems
• Instructing counterparties / custodians
• Reconciling positions at different stages through the event
• Investigate and resolve reconciliation breaks promptly, escalating unresolved items to management
• Processing events to customer accounts
• Notifying customers when events are completed
• Liaise with custodians, brokers and internal teams to resolve discrepancies
• Ensuring that we are adhering with all compliance policies including AML, CASS, and breach reporting

What you'll have:

• Knowledge of the corporate action lifecycle, from announcement to settlement
• Good knowledge of financial instruments, including equities, bonds and funds
• Ability to work in high pressure deadline driven environments
• Excellent attention to detail and a risk-aware mindset
• Strong problem-solving and analytical skills
• A highly organised and methodical approach to work
• Strong communication skills, with the ability to explain complex issues clearly
• The ability to work independently and under pressure to meet tight deadlines
• A collaborative team player who is willing to share knowledge
• Advanced excel skills

About AJ Bell

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

What we offer the successful Customer Service Administrator

• Starting salary of £26,000 (can be higher dependent on financial services experience)
• 25 days holiday, increasing with service + buy/sell scheme + bank holidays
• 6% Pension with matched contributions
• Discretionary bonus scheme
• Share schemes (including free shares and BAYE)
• Health Cash Plan and discounted private healthcare
• Free onsite gym
• Enhanced family leave (subject to qualifying criteria)
• Travel and bike loan schemes
• Employee Assistance Programme

Life at AJ Bell

• Regular social events including summer and Christmas parties
• Learning and development opportunities tailored to you
• Casual dress code
• Friendly, supportive team environment

Our ways of working

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model for our Customer Services Administrator roles, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

Inclusion & diversity

We’re committed to creating an inclusive environment where everyone feels respected, supported and able to be themselves at work.

We welcome Administrator applications from all backgrounds and make hiring decisions based on skills, experience and potential.

Agency information

This Administrator vacancy is being managed exclusively by our in-house Recruitment team. We are not partnering with recruitment agencies on this opportunity and will only accept applications submitted directly by candidates.