Job Description

WHAT YOU’LL DO

You will oversee the implementation, maintenance, and performance of our physical security solutions across our stores and offices ensuring they meet global standards and support safe, efficient operations.

Your key responsibilities include:

• Maintain, troubleshoot, and optimize all security systems (e.g. CCTV & video surveillance systems, antennas, tagging systems, access control systems, alarm systems, cash-handling solutions)
• Ensure all systems operate in line with global guidelines, set security standards and local regulatory requirements
• Coordinate the installation, upgrades, and lifecycle management of equipment across the market
• Maintain accurate documentation of system configurations, access permissions, maintenance records, and incident logs
• Report performance metrics, system issues, and risk insights to global Asset Protection team
• Manage relationships with external security integrators, service providers, and contractors, ensuring high performance and cost effectiveness
• Conduct security systems risk assessments across stores and facilities
• Run procurement activities, including vendor relationship management, budgeting, and cost follow-up
• Conduct regular system audits to ensure full functionality and compliance with local regulations

WHO YOU’LL WORK WITH

You will work closely with Store Teams, the IT and Facilities departments, as well as the Global Asset Protection Team. You will also collaborate with global counterparts, external vendors, and internal stakeholders to drive compliance, innovation, and continuous improvement.

WHO YOU ARE
We are looking for people with...

• Bachelor’s degree in Security, Engineering, Information Technology, or a related field (or equivalent practical experience).
• Relevant certifications are a plus, such as: Certified Protection Professional (CPP), Physical Security Professional (PSP), Manufacturer certifications for CCTV, EAS, or access control systems.
• 2+ years of experience working with physical security systems in a retail, logistics, or corporate environment.
• Strong technical understanding of CCTV, alarms, EAS, access control, and related infrastructure.
• Experience managing external vendors and service providers.
• Familiarity with global retail security standards and compliance requirements.
• Strong technical troubleshooting and problem-solving skills.
• Fluency in both English and Italian (written/spoken)

And people who are...

• Highly detail-oriented and accurate, with strong integrity, discretion, and a commitment to confidentiality.
• Excellent communicators, both written and verbal.
• Able to manage multiple projects simultaneously.
• Well-organized, with strong documentation skills.
• Collaborative, with the ability to work effectively across functions and cultures.

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​

At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• 25% Staff discount on all our H&M Group brands, both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).​
• H&M Incentive Program (HIP) – a global program rewarding long-term dedication.
• Ticket Restaurant
• Supplementary Health Coverage (provided by CCNL)
• Optional private pension plan (provided by CCNL)
• Anniversary gifts at H&M at 5, 10, 15 and 20 years of service
• Christmas gift
• Development Opportunities: Access to career growth within the H&M Group, with opportunities both locally and internationally
• Learning Studio: digital platform offering different courses to support you in your development
• Access to GoFluent, a language learning platform for comprehensive language training catered to your professional needs​

JOIN US​

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

This is a full-time position based in Milan - Via Turati 9.

​If you feel your experience, skills, and ambitions are a good match for this role, please apply by submitting your application.

Take the next step in your career together with us. The journey starts here.​

​ ADDITIONAL INFORMATION

The gross annual salary (RAL) for this position starts from €32.000. The final offer will be determined based on professional experience, skills, and specific qualifications.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​

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