Job Description

About the Team

As part of the Asset Protection department, you will help protect the company’s people, property, and profitability. The team plays a critical role in minimizing loss, identifying risks, and supporting a safe environment for associates and customers. Asset Protection team members are recognized for strong investigative and analytical skills, clear communication, process-driven thinking, and effective partnerships across departments and with outside agencies.

About the Role

The Asset Protection Investigator is a highly organized, detail-oriented, and motivated professional who helps protect company assets and reduce risk across all brands and channels by using strong investigative and analytical skills to identify fraud, theft, policy violations, and Asset Protection concerns through EBR systems, transaction review, AI-assisted analysis, social networking platforms, incident reporting, ad hoc queries, and department reports. This role conducts timely investigations, develops case summaries, compiles documentation, and prepares investigative findings for the Asset Protection team, internal business partners such as Legal and HR, and, when appropriate, outside agencies including law enforcement and financial institutions. The Investigator also maintains department files and records in accordance with company standards and supports daily and weekly responsibilities, including case reporting, case auditing, PCI compliance hotlines, and CCPA review.

We’re excited about you because...

• Own It: Proactively analyze and investigate associate and customer activity across retail stores and online channels to identify fraud, policy violations, and Asset Protection concerns using exception-based reporting, AI-assisted analysis, and department reporting.
• Drive for Results: Conduct thorough investigations across all brands and channels into suspected internal and external fraud, theft, and policy violations, ensuring timely and objective case resolution.
• Communicate with Clarity: Prepare and deliver accurate, well-documented investigations for the Asset Protection team and other internal departments such as Legal, HR, and, when appropriate, law enforcement partners or financial institutions.
• Own It: Maintain department files, records, and investigative documentation in accordance with company standards and record-keeping requirements, while completing daily and weekly duties including case reporting, case auditing, PCI compliance hotlines, and CCPA review.
• Communicate with Clarity: Document case activity and maintain accurate case management records to support trend analysis, statistical reporting, and senior leadership updates.
• Achieve as One Team: Provide investigative support and expertise to Asset Protection Managers, Directors, the Vice President, and cross-functional partners including Legal, HR, and Risk Management to address complex risk-related issues.
• Put People First: Build and maintain trusted relationships with internal business partners, law enforcement, financial institutions, associates, and customers while managing sensitive and confidential information with professionalism and discretion.
• Create Solutions: Review systems and documentation to identify gaps, ensure compliance with company policies, procedures, and Asset Protection standards, and recommend opportunities for improvement.
• Create Solutions: Develop ad hoc queries, AI prompts, reports, and case summaries using data management and reporting tools to support investigations and informed decision-making.
• Drive for Results: Complete special projects and additional responsibilities with urgency, adaptability, and commitment to departmental goals.

Technical Competencies Required

• Minimum of 5-10 years of experience in Asset Protection, retail, or care center environment.
• Strong intermediate database and spreadsheet management skills, including Microsoft Excel, Power BI, and MicroStrategy.
• Knowledge of social networking platforms and basic online investigative tools preferred but not required.
• Experienced in AI-assisted analysis and reporting, is a plus.
• Experience with exception-based reporting systems, such as Appriss Secure 5, is a plus.
• Wicklander integrity interview certification preferred but not required.

Physical Requirements

• Ability to sit for prolonged periods of time.
• Ability to type on a keyboard and operate a PC.
• Ability to communicate by telephone, Zoom and Teams.
• Ability to work remotely.

Why you will love working at Williams-Sonoma, Inc.

• A successful, fast-growing company with an entrepreneurial mindset
• A technology- and data-driven business
• Competitive salaries and comprehensive health benefits
• A company at the forefront of technology and retail, redefining experience for the next generation
• A team passionate about internal and external clients and committed to the client experience
• Opportunities to be creative every day
• A smart, experienced leadership team committed to doing things the right way and open to new ideas
• A culture that values autonomy and rewards initiative
• A team that works hard and enjoys what we do

Benefits:

Once you are here, you can look forward to a wide range of benefits designed to support your personal and professional growth, health, family, and future. Depending on your position and location, you may be eligible for:

• A generous discount across all Williams-Sonoma, Inc. brands through multiple shopping channels
• A 401(k) plan and other investment opportunities
• Paid vacation, holidays, and other time-off programs
• Health benefits, including medical, dental, and vision insurance; health and dependent care tax-free spending accounts; medical, family, and bereavement leave; domestic partner benefits; short- and long-term disability programs; life and travel insurance; and an employee assistance program
• Tax-free commuter benefits
• A wellness program that supports your physical, financial and emotional health
• In-person and online learning opportunities through WSI University
• Cross-brand and cross-functional career opportunities
• Location-specific sample sales
• A business casual work environment
• San Francisco-based bike share program
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored community involvement opportunities
• Various discounts on local businesses

WSI will not now or in the future commence an immigration case or sponsor an individual for this position, including H-1B or other employment-based immigration.

This role is not eligible for relocation assistance.

FOR SF ONLY:

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.