Job Description

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Key Information

Job title: Asset Operations Officer

Salary: £35,500 - £44,500

Band: 2

Contract type: Permanent

Reference: 5617

Location*: Beddington Lane Croydon

Application closing date: 02/10/2026 at 23:59pm

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

All offers of employment are subject to satisfactory right‑to‑work checks. Candidates must be able to demonstrate their right to work in the UK. At the present time TfL is unable to offer visa sponsorship for this role.

Overview of project/role

Maintain good working relationships with the supply chain to deliver operational activities taking place in an allocated region on a day-to-day basis. Ensure that network assets are safe, fit for purpose, maintained to a consistent standard and provide a comprehensive, customer-focused service. Surface Transport operates 24/7, so occasional out-of-hours work may be required by mutual agreement, with TOIL applicable.

Key Accountabilities

• Deliver day-to-day regional operations with in-house teams, suppliers and contractors to provide a cost-effective, responsive and resilient service.
• Protect and improve operational performance within the region to achieve scorecard objectives.
• Discharge statutory obligations as the Highway and Traffic Signals Authority and comply with relevant legal and health and safety requirements.
• Maintain effective stakeholder relationships, including Boroughs.
• Provide operational input into schemes and projects to ensure quality and efficiency.
• Support the management of minor works and events through site inspections and quality checks.
• Participate in knowledge sharing and capability building across the team.
• Develop working knowledge of the regional network, proactively manage risks and identify opportunities.
• Assist with incidents and emergencies to ensure safety, minimise disruption and protect assets.
• Liaise with internal and external stakeholders and attend site when required.
• Participate in an on-call duty roster if required.

Essential Skills, Knowledge & Experience

Skills

• Stakeholder Engagement (Practitioner)
• Business Document Production (Practitioner)
• Health and Safety Management (Practitioner)
• Contract Performance Management (Practitioner)
• Managing Resources (Practitioner)
• Information Management and Reporting (Practitioner)
• Incident Reporting and Investigation (Practitioner)
• Understanding Customer Needs / Customer Engagement (Practitioner)
• Maintenance and Operations Investment Decision Making (Awareness)

Knowledge

• GCSE education or equivalent and/or a qualification in highways or asset management.
• Awareness of statutory obligations and legal frameworks, including Health & Safety.
• Awareness of asset management principles and practices.
• Knowledge of the London Surface Transport Network.
• Good working knowledge of one or more Surface Transport assets and systems.
• Understanding of London's political landscape, including Boroughs and key influencers.

Experience

• Building and maintaining relationships with team members, customers and stakeholders.
• Working remotely and to agreed targets or goals.
• Managing and operating a road network in line with highway and transport policy.
• Using multiple IT systems such as NAMS, SFM or Workflow.
• Delivering a high-standard 24/7 operational asset management service.
• Responding appropriately to events and working calmly under pressure

Additional Information

Full, current driving licence and willingness to drive a TfL fleet vehicle.

Application Process  

• Please apply using your CV and a two-page covering letter
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter
• PDF format preferred and do not include any photographs or images

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve. We believe that a diverse workforce enables us to deliver better services and outcomes. Our goal is to make our recruitment as inclusive as possible. As a Disability Confident Leader, we actively encourage applications from disabled people. As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met. In some circumstances, it may not be practical to offer an interview or assessment to every candidate who applies through the scheme and meet the minimum essential criteria; in these situations, we select candidates who best meet the minimum criteria for the job rather than interviewing all who meet them.

Across all recruitment activity, we recognise that selection methods may vary depending on the nature and scale of the campaign and will be applied fairly, consistently and proportionately in line with our Disability Confident commitments.  

We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the level of role but mostly include the below:

Final salary pension scheme

Free travel for you on the TfL network

Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket

30 days annual leave plus public and bank holidays

TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow

Private healthcare discounted scheme (optional)

Tax-efficient cycle-to-work programme

Retail, health, leisure and travel offers

Discounted Eurostar travel

Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4 week period. Hybrid working arrangements can evolve subject to business requirements.

We will make every effort to give you as much notice as possible, however some interviews/assessments could be organised at short notice.