Job Description

About Novecom

As a member company of Emergent Group Australia, Novecom is a leading provider of automated sensor-based monitoring and reporting solutions to the mining and resources sector. We are at the forefront of real-time operational management for environmental compliance and operational efficiency.

The Asset Management Coordinator is a vital operational role, playing a central part in keeping our service delivery running smoothly and compliantly. You are the connective link between our technicians, equipment, customers, and systems — ensuring Novecom’s information is accurate, our people are site‑ready, and our monitoring assets are properly managed.

This is not a passive admin role. You will actively own and maintain Novecom’s records within customer access and induction portals, proactively coordinate technician medicals and site inductions, and ensure all compliance requirements are met so our teams can attend site without delay. You will also play a key role in the management, maintenance, and calibration of Novecom equipment, identifying upcoming or overdue actions, and coordinating with internal teams and external service providers.

Bring your high energy and passion for customer service to this role, and you will be well‑placed to succeed in a position that values accuracy, proactive coordination, and clear communication.

Requirements

About the Role

• Arranging site access for Novecom’s service technicians. This includes completing customer induction portal requirements, organising medicals, inductions and related access documentation or procedures.
• Sourcing and ordering replacement parts and consumables, in partnership with Novecom’s engineering and service technician teams.
• Stock management: maintaining appropriate levels of stock to support engineering and service technician efforts.
• Arranging instrument calibration or other outside service provision by liaising with third party service providers.
• Arranging and delivering basic quotations for replacement parts or service work, including liaison with Novecom’s customers.

About You

To succeed in this role, you will have experience in asset management as well as:

• Exceptional organisational, analytical and problem-solving skills
• Excellent written and spoken communication skills.
• Experience with Microsoft 365 or similar IT systems.
• An enthusiasm to work in a “tech” business.
• A hard-working work ethic, and desire to grow with the business.
• Current Driver's Licence

Desirable Criteria

• Experience with mining or major industry induction and procurement portals such as Ariba and Avetta.
• Experience working in an administrative or coordination role with technical service teams.
• Extensive experience with modern cloud-based collaboration, business management and record keeping environments.
• Experience in customer support, customer service or similar roles.

Reports To Asset Management Supervisor
Location: Emergent Group Head Office - 7 Riverside Drive Mayfield West NSW 2304. Flexible work arrangements apply for this role.
Salary Competitive salary plus superannuation and generous income protection insurance.
Start Date: 28 April 2026

Benefits

The wellbeing of our people is our top priority. For more information on how we recognise, reward and support our employees, visit our website

Some of the benefits for this role includes:

• Flexible work and leave arrangements including additional leave to reward loyalty
• 24/7 confidential Employee Assistance Program for you and your immediate family
• $2500 employee referral program for each person who is hired from your recommendation
• $400 each year to support your health and wellbeing - used for gym membership, fitness equipment or alternative therapies

To Apply

If you have the legal right to live and work in Australia and want to be part of our great team, Apply Now.

At Emergent Group, we appreciate the time and effort it takes to prepare and submit your application. We are committed to reviewing and responding to every applicant - we don't just contact the short-listed candidates, or leave you wondering.

Emergent Group values diversity and is proud to be a Veteran Employer of Choice