Job Description
We are seeking a Client Service Analyst to support the Hong Kong Direct Business for J.P. Morgan Asset Management, delivering high-quality service to retail investors.
As an Analyst in the Client Service Team, you will support day-to-day client servicing and drives digital transformation and process improvement as the business evolves toward a more digital client experience. You will bring strong communication skills, a structured approach to problem-solving, and hands-on project delivery experience.
Job responsibilities
- Handle Hong Kong retail clients’ non-investment enquiries and requests via phone and written correspondence (email/letters).
- Partner with internal teams (Operations, Sales, Compliance, Risk, Product, Technology as applicable) to resolve client instructions and service requests within agreed service levels.
- Prepare and deliver client communications relating to operational/service changes, incidents, or new initiatives.
- Own and deliver projects end-to-end to improve client experience, operational resilience, and control effectiveness (e.g., digitization, automation, workflow redesign, standardization).
- Identify recurring pain points from client contacts and operational processes; translate them into clear problem statements, requirements, and actionable solutions.
- Support business/regulatory-driven initiatives and changes, ensuring requirements are understood, documented, and operationalized.
- Contribute to regional priorities in digitization & automation, including assisting with intake/prioritization of enhancement ideas and continuous improvement backlog.
Required qualifications, capabilities, and skills
- University graduate with 1 year of experience in client service, operations, or a financial services environment.
- Fluency in English and Cantonese (Cantonese required for client servicing coverage)
- Demonstrable project handling experience (e.g., process improvement, digitization, automation, service enhancement, regulatory change implementation), with ability to manage multiple workstreams and deadlines.
- Strong interpersonal and communication skills (written and verbal), with a client-first mindset.
- Highly organized, detail-oriented, and committed to accuracy; comfortable working in a controlled environment with clear documentation standards.
- Self-starter who is adaptive, fast-learning, responsive, and able to work independently while collaborating across teams.
- Analytical and improvement-oriented: able to use data/metrics to diagnose issues and measure outcomes.
- Team player who actively supports knowledge sharing and continuous improvement.
Preferred qualifications, capabilities, and skills
- SITCA License, or Senior Brokerage License or Trust License
- Proficient in MS Office Suite
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our
FAQs for more information about requesting an accommodation.
