Job Description

Bring your expertise to JPMorganChase. As part of Loan Servicing and Asset Management, you are at the center of keeping JPMorganChase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Loan Servicing and Asset Management is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As an Agency Asset Management Credit Risk Associate in Loan Servicing and Asset Management, you support the management and servicing of investor-owned multifamily loans by combining portfolio oversight, borrower support, process execution, and compliance activities. You help us identify emerging risks, apply sound judgment, and deliver a high-quality client experience while meeting loan document and servicing requirements. You may grow into a client-facing portfolio role or build deep expertise in core servicing processes, depending on business needs and development opportunities.

Job responsibilities

• Support an assigned portfolio of multifamily loans and serve as a primary or secondary point of contact for borrowers and property management teams
• Respond to borrower inquiries and servicing requests while delivering a high-quality client experience
• Monitor loan performance and identify emerging risks through borrower communications, property performance, and servicing activity review
• Execute core servicing processes such as reserve requests, repair disbursements, collateral loss requests, inspections, onboarding, portal registration, and interest rate cap administration
• Perform financial analysis using operating statements, rent rolls, and borrower financial submissions
• Review inspections and condition reports to identify collateral risks and required corrective actions
• Track and follow up on delinquencies, covenant breaches, insurance deficiencies, and servicing exceptions
• Support post-closing transactions such as assumptions and borrower consent requests
• Assist with maturity management, borrower outreach, refinance readiness assessments, and maturity risk identification
• Monitor process performance to help ensure work is completed accurately and on time
• Collaborate across teams to strengthen client service and support shared outcomes

Required qualifications, capabilities, and skills

• At least 3 years of relevant experience in multifamily asset management, loan servicing, credit risk, finance, or commercial real estate
• Strong attention to detail and a consistent focus on accuracy
• Familiarity with Fannie Mae and Freddie Mac Multifamily Servicing Guides and related systems and workflows
• Ability to build relationships and deliver a best-in-class borrower experience
• Ability to manage competing deadlines with minimal supervision
• Proficiency in Microsoft Excel, including use of multiple formulas and macros

Preferred qualifications, capabilities, and skills

• Experience with Fannie Mae and Freddie Mac multifamily servicing requirements and reporting
• Understanding of forward commitments and bond credit-enhanced mortgages
• Familiarity with low-income housing tax credits
• Familiarity with mortgage-backed securities and tax-exempt bond structures
• Strong Microsoft Excel proficiency

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans