Job Description

Pay: $22.00/hr

Role
The Asset Coordinator is responsible for managing the full lifecycle of IT assets across the organization, ensuring devices are accurately tracked, properly provisioned, maintained, and retired in alignment with company standards. This role serves as the operational backbone for device inventory, supporting IT, security, procurement, and end users by maintaining visibility and control over all hardware assets.

Responsibilities
Asset Lifecycle Management

• Track all IT assets from procurement through disposal
• Maintain accurate inventory records (serial numbers, assignments, locations)
• Coordinate device provisioning, reallocation, and decommissioning

Inventory & Systems Management

• Maintain asset records in asset management systems (e.g., IT Glue, Freshservice, CMDB)
• Perform regular audits to ensure inventory accuracy
• Reconcile discrepancies between physical inventory and system records

Procurement & Logistics

• Coordinate ordering of hardware with approved vendors
• Manage device receiving, tagging, and staging
• Ensure devices meet standardized configurations before deployment

Device Provisioning & Recovery

• Prepare devices for new hires and replacements
• Coordinate device returns from offboarding employees
• Ensure proper wiping and re-provisioning of returned devices

Standardization & Compliance

• Enforce device standards (approved models, configurations)
• Ensure assets meet security and compliance requirements (encryption, MDM enrollment)
• Support audit readiness by maintaining clean and complete records

Cross-Functional Coordination

• Work with IT, HR, and Facilities on onboarding/offboarding workflows
• Support Help Desk with asset-related issues and tracking
• Coordinate with vendors for warranty and repair services

Requirements
Experience

• 1–2 years in IT support, asset management, or operations
• Experience with asset tracking systems or ITSM tools

Technical Skills

• Familiarity with:
  • Asset management platforms (IT Glue, ServiceNow, Freshservice, etc.)
  • MDM tools (Intune, Jamf, NinjaOne, etc.)
  • Basic hardware troubleshooting (laptops, peripherals)
• Understanding of device lifecycle processes

Operational Skills

• Strong organizational and inventory management skills
• Attention to detail and accuracy
• Ability to manage multiple requests and priorities

Soft Skills

• Clear communication across teams
• Ability to follow and enforce standardized processes
• Problem-solving mindset for inventory and logistics issues

Results (Success Metrics)
Inventory Accuracy

• ≥ 98–100% accuracy between system records and physical assets
• Minimal discrepancies during audits

Provisioning Efficiency

• Devices ready for new hires within defined SLA (e.g., 24–48 hours)
• Reduced delays in onboarding due to asset availability

Asset Visibility

• Real-time visibility into:
  
  • Assigned vs unassigned devices
  • Device location and status
• Clean, up-to-date asset records

Lifecycle Control

• 100% of devices tracked from procurement to disposal
• Proper wiping and re-provisioning of all returned devices

Cost Optimization

• Reduced unnecessary purchases through reuse of existing assets
• Improved forecasting of hardware needs

Compliance & Security

• All devices enrolled in MDM and meeting security standards
• Audit readiness with complete and accurate asset records