Job Description

The Asset & Configuration Management and Desktop Engineering Leader owns enterprise practices for accurate hardware, software, and configuration data while leading desktop engineering capabilities that build, secure, and sustain the end-user computing environment. This role is accountable for CMDB fidelity, discovery, lifecycle data quality, endpoint standards, and operational readiness across ServiceNow, SCCM/MECM, Intune, and VDI.

JOB DUTIES:

Asset & Configuration Management

• Own the end-to-end Asset & Configuration Management operating model, including standards, governance, lifecycle controls, and continuous improvement aligned to ITIL best practices.
• Drive CMDB fidelity in ServiceNow by defining required CI attributes, enforcing data quality rules, managing lifecycle states, reducing stale/duplicate records, and ensuring relationship integrity.
• Lead discovery strategy and integrations across ServiceNow Discovery, SCCM/Intune, Jamf, cloud, and other sources; establish coverage targets and remediate gaps.
• Partner with application, infrastructure, security, finance, procurement, and service owners to maintain accurate asset/CI data through attestations, scorecards, exception handling, and clear data ownership.

• Define and report key measures such as discovery coverage, reconciliation success, stale CI rate, data completeness, audit exceptions, and lifecycle accuracy; lead remediation plans with measurable outcomes.

  Desktop Engineering, VDI, and JML Logistics

• Lead Desktop Engineering for standard endpoint builds, imaging, software packaging, patching, modern management, secure configuration, and compliance reporting across SCCM/MECM and Intune.
• Own endpoint standards for Windows/macOS as applicable, including image lifecycle, driver/BIOS baselines, application bundles, hardening, deployment, rollback, and audit readiness.
• Drive endpoint posture in partnership with Security, including encryption, AV/EDR onboarding, certificate baselines, device health, critical vulnerability response, and exception management.
• Own the VDI platform lifecycle, including image and patch cadence, access controls, capacity planning, cost optimization, usage reporting, and vendor performance management.
• Own joiner, mover, and leaver logistics to ensure Day 1 readiness, timely offboarding, equipment recovery, secure data handling, and accurate asset/CI status updates in ServiceNow.

YOU MUST HAVE:

• Strong ServiceNow experience with CMDB, ITOM Discovery, ITAM practices, data quality, governance, reporting, and operational adoption.
• Demonstrated expertise with SCCM/MECM and Intune for imaging, software deployment, patch/update management, compliance reporting, and endpoint standards.
• Experience owning or leading VDI services, including image/patch lifecycle, capacity and cost management, service performance, and vendor oversight.
• Strong stakeholder management, communication, and cross-functional leadership skills with the ability to deliver measurable operational outcomes.
• End-to-end ownership mindset with strong operational discipline and follow-through.
• Data-driven leader who uses metrics to improve CMDB health, endpoint compliance, lifecycle accuracy, and service outcomes.
• Strong cross-functional influencer and clear communicator across technical, nontechnical, vendor, and executive audiences.
• Fluent in English

WE VALUE:

• ITIL Foundation or higher; ServiceNow certifications or equivalent hands-on experience in Discovery, CMDB, ITAM, reconciliation, and governance.
• Experience with CSDM, service mapping, CMDB integrations, endpoint compliance reporting, audit readiness, and automation-driven process improvement.

WHAT'S IN IT FOR YOU?

• Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

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Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.