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We inspire others, to go further. We create together, to reach higher. We build trust, to lead purposefully.
Whether you're building your future or starting your career with us, you won’t do it alone. From creating solutions for our clients to building careers for our people, we shape what matters, and that’s where you come in.
About the Role
As BDO Australia’s Asset & Configuration Lead, you will own and uplift our IT Asset Management (ITAM) and Configuration Management practices, ensuring the ServiceNow CMDB is accurate, trusted and relationship‑mapped. This role underpins effective Incident, Change, Problem, Request and Major Incident Management, providing a strong data foundation for operational resilience, risk management and informed decision‑making across the firm.
About the Team
You will join BDO’s IT Services function as part of the Service Management Office (SMO). Working closely with the Service Performance Manager, you will collaborate with ServiceNow development, Change & Release, Cloud Operations and Engineering, Workplace Experience, Security, Integrations and Data teams to uplift service management maturity and modernise foundational ITSM capability.
Key Responsibilities
Own governance of the CMDB and Common Service Data Model (CSDM), including CI classes, attributes, relationships, lifecycle states and service mapping principles
Define and enforce data quality standards, naming and tagging conventions, reconciliation rules, KPIs and health dashboards
Lead the CMDB and CSDM maturity roadmap aligned to ITIL v4 best practice
Partner with the ServiceNow Developer to govern Discovery coverage, CMDB enhancements and automation
Drive audits, remediation and continuous improvement across cloud, network, EUC, applications, SaaS and data platforms
Support risk management and audit readiness, including ISO27001 evidence and reporting
About You
Proven experience owning or leading a CMDB and Configuration Management practice in a medium to large organisation
Strong hands‑on knowledge of ServiceNow CMDB and CSDM, with exposure to Discovery, reconciliation and normalisation
Deep understanding of service mapping, CI modelling and multi‑domain dependency management
Demonstrated ability to uplift data quality, lifecycle governance and ITSM maturity
ITIL v4 Foundation certification (ServiceNow or CMDB/ITAM certifications highly regarded)
Strong analytical skills with the ability to translate complex concepts for non‑technical stakeholders
Collaborative, governance‑focused and confident influencing diverse technical teams
Why BDO?
Working for BDO you will be part of a growing and market leading professional services firm.
Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
We provide our people with various health and wellbeing, social, financial, and professional development benefits to help realise what’s possible.
Participate in fitness challenges or take advantage of exclusive discounts to corporate health insurance, gym memberships and wellness facilities via our BWell program. Access benefits such as travel perks, retail discounts, employee referral rewards, study, and professional development support.
Our leave options cater to the unique needs of our people; and include enhanced family support, cultural and religious leave, and options to purchase additional leave. You can also give back and get involved in community initiatives via our BCaring program.
With a strong focus on learning and growth, we provide on the job training and formal development programs to help you succeed in your role and develop your skills and experience.
Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia and a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
BDO is committed to inclusive and accessible recruitment practices. If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au
BDO is a trusted adviser to clients seeking audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes from large corporate organisations to private businesses, entrepreneurs and individuals across an array of industry sectors.
At BDO, we are guided by our values that are the foundation of what we deliver: IDEAS | PEOPLE | TRUST.
This is about delivering ideas and advice that create value; quality-driven people who are motivated by providing exceptional client service; and being trusted to get the job done.
Talk to us today.
