Job Description

Who are we?

City FM Australia (City) provides world-leading facilities management and engineering solutions that ensure safe, successful, and sustainable outcomes for our partners, on time and on budget. Underpinning our core services and unique offering are our people, delivering reliable, high-quality maintenance and asset management solutions across critical sites nationwide.

The Opportunity

We are seeking a proactive and highly organised Asset Analyst to join our Asset Management team to focus on roof leaks occurring in our Partner’s sites

In this permanent full-time position, you will play a critical role in coordinating the resolution of roof leak incidents while driving the recovery of maintenance, damage, and asset replacement costs from landlords, contractors, and other third parties.

Working closely with Store Managers, Centre Managers, landlords, contractors, and internal stakeholders, you will ensure issues are resolved efficiently, recovery opportunities are maximised, and recurring incidents are identified and proactively managed via an agreed Asset Management approach. This role combines stakeholder management, asset recovery, project coordination, reporting, and continuous improvement activities, making it an excellent opportunity for someone who enjoys solving problems and influencing outcomes.

Key Responsibilities

• Stakeholder Relationship Management – Develop and maintain effective relationships with Centre Managers, landlords, contractors, and service providers to achieve timely issue resolution.
• Roof Leak Coordination – Manage roof leak incidents from initial notification through to resolution, ensuring appropriate follow-up and accountability.
• Asset Recovery Management – Identify and pursue opportunities to recover maintenance, damage, repair, and replacement costs from responsible third parties.
• Project Coordination – Obtain scopes of work and quotations, support approved works, and monitor progress through to completion.
• Case & Claims Management – Maintain accurate documentation, track recovery claims, and follow up outstanding recoveries.
• Reporting & Analysis – Produce reports on roof leak incidents, stakeholder performance, recovery outcomes, and aged cases.
• Continuous Improvement – Analyse trends, identify recurring issues, and contribute to process, system, and reporting improvements.
• Stakeholder Escalation Management – Professionally manage escalations and influence external stakeholders to prioritise store-impacting issues.

Experience & Expertise

Essential

• Experience in facilities management, property management, maintenance coordination, retail operations, or a customer-focused service environment.
• Demonstrated experience managing multiple stakeholders, including landlords, contractors, service providers, and internal teams.
• Strong administration, reporting, and case management capabilities.
• Experience coordinating maintenance or facilities-related issues through to resolution.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Excellent communication, negotiation, and relationship-building skills.

Desirable

• Qualification in Property, Facilities Management, Business, Asset Management, Construction, Engineering, or a related discipline.
• Experience managing cost recoveries, claims, or contractor performance.
• Exposure to retail property, shopping centres, or commercial facilities environments.
• Experience analysing operational data and developing reporting insights.

To be successful in this role, you will be:

• Highly organised with strong attention to detail.
• A confident communicator who can influence stakeholders and drive outcomes.
• Customer-focused and committed to delivering exceptional service.
• Analytical, proactive, and solution-oriented.
• Comfortable managing multiple priorities while maintaining high levels of accuracy.
• Passionate about continuous improvement and operational excellence.

What's on offer?

• Permanent full-time role based at our Mulgrave Support Centre.
• Opportunity to work with a leading Australian Facilities Management organisation.
• Exposure to a large national retail portfolio.
• Diverse role combining stakeholder management, asset recovery, reporting, and project coordination.
• Supportive team environment with opportunities for professional development and career growth.
• A culture that values safety, innovation, accountability, and collaboration.

If you would like to be part of a growing Australian Facilities Management business and contribute to delivering exceptional outcomes across a national portfolio, we would love to hear from you.

Please apply by submitting an updated resume and cover letter. Only short-listed candidates will be contacted.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

City does not accept unsolicited resume referrals from Recruitment Agencies. Please do not submit resumes or associated profiles to the City careers portal or directly to City team members. City will not pay any placement fees relating to unsolicited resume referrals.