At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.
Associate Director – ServiceNow Platform & Operations
Level: M1
Location: India (Hyderabad / Bengaluru)
Travel: 0–10%
About Lilly
At Lilly, everything we do starts with patients. We unite caring with discovery to make life better for people around the world. Headquartered in Indianapolis, Indiana, our global team of over 50,000 employees work with urgency and purpose to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. We bring our best to this work because people depend on it. If you're driven by purpose and determined to make a meaningful difference for patients, we invite you to bring your skill and your commitment to Lilly.
About Tech@Lilly
At Lilly, technology is not a support function. It is how a global medicine company operates, innovates, and delivers. Lilly in Hyderabad builds the capabilities that make this possible, cloud platforms, AI systems, and automation at enterprise scale, all in service of a purpose that makes this technology work genuinely distinctive, from advancing drug discovery to enabling connected clinical trials to keeping a global medicine company running at the standard patients deserve.
About the Team:
The Global Service Management (GSM) team manages Lilly's enterprise ServiceNow platform (Optimus), enabling our 69,000+ global workforce to work more effectively. We deliver and operate scalable ITSM capabilities — spanning Incident, Problem, Change, Request, Asset, and Configuration Management — and are actively building toward automation, agentic AI, and a platform-first operating model. The team partners closely with the Service Management Office (SMO), cybersecurity, architecture, and business stakeholders across Tech@Lilly.
What you'll be doing:
As the Associate Director for ServiceNow Platform & Operations, you will operate as a People, Delivery, and Transformation Leader — trusted to lead complex initiatives, develop talent, and ensure the platform consistently delivers enterprise value. You will cut through ambiguity, drive disciplined execution, and shape how the platform evolves to meet Lilly's 2026 objectives while reinforcing strong governance and operational rigor.
How You Will Succeed:
What You Will Bring:
Basic Qualifications:
Additional Skills/Preferences:
Travel:
0–10%
This role is global in nature — it covers multiple time zones and works with teams and business partners around the world. There will be an occasional need for flexibility in meeting times.
About Lilly
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
About the IT Organization:
Tech@Lilly builds and maintains capabilities using cutting-edge technologies like the most prominent tech companies. What differentiates Tech@Lilly is that we redefine what's possible through technology to advance our purpose — creating medicines that make life better for people around the world, like data-driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of the enterprise.
Digital Core is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class customer experiences. This team provides a robust and sustainable infrastructure of hardware, software, and services that are critical to enable our global workforce. As leaders in technology, this team defines and leads the overall company technology strategy.
At Lilly, caring is not only what we do for patients. It is how we work. We believe the people who dedicate themselves to making medicines better deserve an environment that makes their lives better too, one where they are supported, respected, and given the space to do their best work. This is not just a policy. It is who we are.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
We're a medicine company turning science into healing to make life better for people around the world. It all started nearly 150 years ago with a clear vision from founder Colonel Eli Lilly: "Take what you find here and make it better and better." Harnessing the power of biotechnology, chemistry and genetic medicine, our scientists are urgently advancing science to solve some of the world's most significant health challenges.
General Information and Guidelines:
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If you have questions about a Lilly medicine, contact The Lilly Answers Center at 1-800-Lilly-Rx (1-800-545-5979) Monday through Friday, excluding company holidays.
