Job Description

Patient Care Coordinator
Location: Hillsborough, NC
Type: Contract-to-Hire
Schedule: Monday–Friday, Business Hours

The Patient Care Coordinator serves as the primary point of contact for patients, ensuring a smooth and positive front-office experience. This role manages daily reception activities, patient registration, scheduling, and customer service while supporting efficient clinic operations.

Key Responsibilities

• Greet, check in, and check out patients and visitors in a professional, courteous manner

• Schedule appointments and maintain accurate patient records in the practice management system

• Collect payments and address patient questions or concerns

• Deliver exceptional customer service across phone, email, and patient portals

• Manage front-desk workflow, correspondence, and administrative tasks

• Build and maintain positive relationships with referral sources and internal teams

• De-escalate patient concerns and provide appropriate assistance and support

• Ensure confidentiality and full HIPAA compliance at all times

• Maintain accurate documentation and filing systems

• Collaborate effectively with multiple departments

• Work independently and as part of a team in a fast-paced environment

• Remain flexible and perform additional duties as assigned