Aspire FLP Trainee – CEO's Office, AKUH Pakistan

Department: Human Resources

Location: Karachi, Pakistan

Introduction to the Aga Khan University:

Chartered in 1983, it is a private, autonomous and self-governing international university with 13 teaching sites in 6 countries distributed across three continents. As an integral part of the Aga Khan Development Network, Aga Khan University (AKU) provides higher education in several disciplines, carries out research pertinent to the countries in which it exists and has campuses, programmes and/or teaching hospitals in Afghanistan, Kenya, Pakistan, Tanzania, Uganda and the UK. As an international institution, AKU operates on the core principles of quality, relevance, impact, and access; and AKU is a model of academic excellence and an agent of social change.

As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.

Responsibilities:

To provide structured exposure and hands-on learning opportunities to high-potential graduates, enabling them to build core professional skills and experience, and develop readiness for future roles within the institution.

Key responsibilities include:

• Conduct time studies and map current patient journeys and workflows.
• Identify bottlenecks and opportunities to improve patient experience and reduce turnaround time.
• Support the redesign of patient pathways and workflows.
• Develop and implement priority improvement initiatives and quick wins.
• Develop KPIs and tracking mechanisms for waiting time and overall turnaround time.
• Analyse patient and staff feedback to identify improvement opportunities.
• Support regular reviews to identify operational issues and monitor improvement initiatives.
• Track the impact and sustainability of implemented improvements.

Note: All FLP trainees are expected to undertake both operational and routine responsibilities within their assigned departments, in addition to contributing to project-based assignments.

Requirements:

• Master’s degree in Healthcare Management preferred; or MBBS / BDS
• 0-1 years of experience in related fields.
• Strategic thinking and problem-solving
• Data analysis and interpretation
• Process mapping and improvement
• Basic project management
• Stakeholder engagement
• Strong written and verbal communication

Comprehensive employment reference checks will be conducted.