Job Description

ASP Operations Manager

法兰克福

全职

客户关系

职位描述

• Manage the day-to-day operations of the ASP (Authorized Service Partner) network across the EMEA region; - Monitor ASP service performance, process execution, and issue resolution to ensure stable and consistent service delivery; - Act as a key coordination and execution owner between HQ strategies and regional implementation; - Identify service risks and operational bottlenecks based on ticket data, service metrics, and partner feedback, and drive improvement initiatives; - Collaborate cross-functionally with Technical Support, Quality, Logistics and Sales teams to enhance the overall service experience; - Share key service insights and operational updates with Sales to support customer communication and business development.

职位要求

Languages - Excellent English communication skills (written and spoken) - German or other European languages are a plus Experience & Industry Background - 3-6 years of experience in after-sales service operations, service partner management, or ASP-related roles - Solid understanding of B2B after-sales service scenarios, including service operations, repair, technical support, and partner/ASP management - Industry background in hardware, equipment, or durable consumer products is preferred (e.g. 3D printing, industrial equipment, automation, consumer electronics, mechanical or mechatronic products) Skills & Competencies - Strong process and project management mindset, capable of supporting multi-country and multi-service-mode operations - Data-driven and analytical, able to identify issues and drive improvements through service and operational data - Ability to independently manage day-to-day operations of service partners at the regional level, including process execution, issue escalation, and cross-functional coordination

投递