Job Description

The askHR Assistant plays a critical role in delivering a consistent, high-quality employee experience within a global HR shared services environment. While this role is primarily aligned to support employees in the EMEA region, the askHR Assistant will also provide support to employees in other regions based on business needs, workload balancing, and assigned coverage.

This position manages employee inquiries through multiple channels—including the HR portal, live chat, email, and virtual meetings—while maintaining high standards for data accuracy, documentation, and compliance with regional and global requirements. The role supports core HR processes such as employee data updates, absence management, tuition reimbursement, and offboarding coordination.

In addition, the askHR Assistant contributes to quality assurance activities, knowledge content updates, and continuous improvement initiatives, partnering with colleagues across regions to ensure timely resolution, effective escalation, and a seamless employee experience.

What You’ll Do

• Be the first point of contact for employee HR questions—primarily supporting EMEA, with opportunities to support employees globally.
• Resolve most inquiries at Tier 1, using the HR portal, live chat, email, and virtual meetings.
• Create clear, accurate case notes and know when—and how—to escalate to Tier 2.
• Support core HR transactions like employee data updates, absence management, tuition reimbursement, and offboarding activities.
• Use live chat and virtual conversations to help employees get quick, confident answers.
• Help keep HR systems accurate and reliable by following documentation and data standards.
• Contribute to knowledge articles, quality reviews, and ongoing improvements to how HR services are delivered.
• Collaborate with teammates across regions and flex support during peak periods.

What We’re Looking For

• 1–3 years of experience in HR administration, shared services, or a similar employee‑support role.
• A customer‑focused mindset—you’re empathetic, clear, and enjoy helping people solve problems.
• Comfort working across multiple systems and channels at the same time.
• A basic understanding of HR processes, policies, and data confidentiality.
• Experience using HR systems or case management tools (ServiceNow HRSD, Oracle HCM, or similar).
• The ability to support employees across different countries and cultures, primarily within EMEA, while working in a global team environment.

Nice to have:

• Experience with live chat or virtual employee support.
• Exposure to quality reviews, process improvement, or knowledge content.
• Additional language skills relevant to the EMEA region.

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